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I have a claim from water damage. It took a while to repair the damage because they want me to go to their preferred restoration company. The adjuster failed to explain that when upgrading from carpet to laminate floor has to go nothing to do with them and they are not responsible if any issue arises. The adjuster only explains that if I go with their preferred restoration company I would have 2 years warranty. I tried to escalate the issue to their ombudsman office but bias is what I got. It's misleading, unfair and blindsided me. They only care about your premium. I do not recommend this Economical Insurance. Until now I was left our defect installation of new laminate floor unresolved.
I cancelled my Home Insurance prior to the renewal date of May 31st, 2019 On June 7th, 2019 I received a letter advising/confirming the cancellation. On June 9th, 2019 I received a letter advising of an outstanding balance and a threat that after 30 days my Account may be referred to a Collection Agency! Wow!
Had to fight to get my contractor to be the one to make the repairs to my home. The insurer wanted to use an inexperienced, inexpensive repair company that would not have restored my kitchen to its original condition with the same materials (e.g., maple cabinets, which the insurer's repair company wanted to replace with plywood cabinets). After much wrangling, the insurer finally agreed to my contractor making the repairs, but put on many terms and conditions (which my contractor met, to his credit). Then, after all was done, my renewal came in at an exorbitant rate for the next year, so I did not renew with them. Having only had ONE claim in all my years with them, I did not appreciate suddenly being charged nearly triple for my home insurance if I was to renew with them. That was the last straw.