Economical Insurance Home Insurance Reviews

Had a claim the guy who was in charge of the claim never contacted me and when I finally got to him by phone he told me I was mistaken and that he didn't know anything about my claim. After I called back the company he called me back saying I already spent all the money my claim had given me and nothing else would happen with my claim, that was 3 months after the construction company stopped doing anything at my home. And then when I had to sell the house because I didn't have any money anymore these guys sent me 4 different bills for the end of contract, none with the same amount of money, had to call end email a guy for a week for them to get their story straight and give me a bill that actually made sense. You will not get any service from this company, none of the people you can call or will call you actually work there, from my understanding they all are contracted.

I have had a claim in for 7 weeks, still unresolved, and the representative has communicated with me only 3 times. Damage to my house is still unresolved. This has been going on since the middle of May.

Once the claim is resolved, whenever that will be, I will switch to another insurance company.

Had a car claim in 2021, and service was terrible as well.

The claim was made in October 2020 - Six months later - still no work has begun. Poor communication for the last six months. No support. No assistance. The claim was a result of the Strata flood. The strata claim has been completed months ago. Because of "improvements" (rug changed to laminate), the claim had to go through our insurance. Our insurance did not work with Strata insurance. Did not work well with anybody.

We are currently in an ongoing claim status dating to August of 2020.
We have been lied to, threatened and condensed towards. There is zero transparency, near-zero open lines of communication, instructions to project bidders not to discuss the scope with us! Not to show us any documentation pursuant strictly to our claim. Altering the scope of work devaluing the level of repairs and thus our home!
Asbestos in several mortar joints and they are manipulating contractors to only bid on a patch basis and not to advise us! Making one contractor obtain three bids from sub-trades while two other contractors are only required two! We have no reason to trust nor expect a satisfactory claim and the breach of faith is clear!

Cheap Insurance, not worth, not reliable. Worst customer service ever. Not worth the saving at all. I have a small business, that was broken into it. Did a small claim. They give you a hard time, with whatever documents/ receipts you send them. Making you feel bad, worthless, spending a lot of time on the claim like you have nothing else to do. They don’t solve it. You better pay more, for a better reputation insurance company. That you can rely on.