Allstate Home Insurance Reviews

Horrible experience with Allstate home insurance! NOT RECOMMEND! Customer service and complaints department are very long to solve your problem...

I got a quote and paid. Then the agent told me the price will be doubled. I asked to cancel the policy, the agent said ok. But never refund me! What kind of company!!! I submitted online complain form from www.allstate.ca and also sent email to ombudsman but never get a response, even confirmation email!

I had been insured with Allstate for over 15 years. Car and home insurance. Terrible irresponsible customer service. First, they recorded that I filed a claim when I didn't get a single cent and had told them that I didn't wish to proceed with a claim. Their premium for home insurance is much higher than their competitor such as Desjardins for equal coverage. Allstate also wants to control the amount of payout. I've also had experience with customers representative who wanted to pressure me into renewing rather than looking into the problems that I had raised. AVOID ALLSTATE.

I had insurance with Allstate for 7 years. They increased my home insurance rates without my knowledge. They then promised to lower them and did so in writing only to turn around at renewal and deny coverage, saying I had claims that I did not. I appealed to management but did not get a response. Terrible customer service and disrespectful! Do not choose this company!

From Southwestern Ontario/Windsor area: I have never filed a claim with them. My experience is completely with their customer service. Initially, when we signed up, our agent was professional, helpful and courteous. The problem comes when you need to call their service line for anything. My wife was the victim of bank fraud and had to close her bank account because of it. All of our auto-debits set for that account were changed with one call or email - easy enough. Not the same with Allstate. I gave them a week's notice for the auto-debit on our home insurance policy when our bank account was closed. It didn't matter - we were faced with an NSF fee, interrupted payment schedule that could not be remedied over the phone/email like everyone else, and were told to make consecutive payments via credit card or pay the yearly balance in full to avoid penalty. The crazy thing is, my Allstate auto insurance debits out of the same account that I had provided for them to use for the home insurance going forward (which had been debiting from my wife's account until now). Apparently, that's too difficult. To top it off, the representatives are rude and are not helpful at all. There's no dialogue or problem-solving. I was talked at, not with. Don't call them and expect to get anywhere except closer to a brain aneurysm. I will be switching ASAP - it may help to know that I normally am very easy-going and will generally stay in a less-than-pleasant business situation just because it's usually too much of a hassle to bother shopping around. Not this time. Do yourself a favour - shop somewhere else. Even if it's more expensive - I would pay 25% more just so that when I need something from them, I don't want to throw my phone at the wall.

Allstate refuses to pay damages to my flat roof, claims ice/wind storm did not cause it. We had rains and storms before and nothing happened to my roof. It's common sense that if there is ice rain, it would damage somewhere along the way. Water leaked into my home, damaged my tiles and carpets. Allstate is claiming tiles can't be damaged by water, subflooring was swollen, so of course, there are cracks. Who keeps receipts for carpets, they don't want to compensate for that. Why bother having insurance coverage then? What a rip-off. This company is horrible. I never made a claim in over 10 years. This is the first. People, Allstate is not a nice company to be insured under. Too many bad experiences and reviews.

They targeted my area for a high volume of claims for water damage. Mother Nature happens everywhere. I did not make a claim. It went from 81$ to 159$ per month. They didn’t require a signature for this behind-my-back increase but to stop it I have to take a day off work to go and sign. So shady I’m disgusted. No one answered my email online and now they say too late, tough break. I’m cancelling today. Save yourself 1200$ and go somewhere else for insurance.

Had the worst experience with Allstate home policy and their customer service. Insured my house with Suzan D in Canton IL. Suzan was ok. Little slow and forgetful, but had the best rate around, so I went with her and Allstate. I agreed to pay $813 per year ( August 2017) and I paid that in one lump sum electronically and signed up for automatic renewal in order to get the best rate. 9 months later ( may 2018) I looked at my policy to check when is the next renewal day due and see that I got charged an additional $86 on 12/2017. 3 months after signing my policy and paying in full. ??? Let me just point out that I have never approved that $86 deduction from my account. I have never been notified of that deduction or policy changes at all. They had access to my account, so they just took the $86. They had no right or my approval. That is plain old STEALING. Allstate steals and cheats. I will never insure with them again and I advised my coworkers and neighbors to do the same. I have never received a call or email or anything at all to notify me of the rate change. When I pointed that out ( Suzan D) I was told a notification was sent to my old address. (Why they sent a notification to my old address is a mystery to me, when I insured my house with them as my only and main residence). On top of that, the address Allstate had on file, was incorrect. I have never lived at that address. In today's electronic age and day I still can't believe they argue with me stating they notified me by sending a letter to non-existent address instead of sending an email or for goodness sake maybe, just maybe... making a phone call? Took me 2 weeks of trying to chase Suzan down and I still had no answers or apologies for that matter. I escalated the whole thing to Ryan E, Customer Resolution Specialist. He was nice at first but as I pushed for answers he became unavailable more and more. For the last few weeks, I have been leaving him voicemails and sending emails with no success. Today ( 3 months later) I was told I was not getting any apologies or my $86 back. I need to prove first that their appraisal of my property was incorrect. Basically, he suggested that I get my own appraisal (costs $300) to challenge their appraisal. Then… maybe then… I will get my $86 back. How stupid is that? Allstate did not insure me correctly. They did not give me the correct rate. They did not notify me of any account charges or additional charges. They stole money from my account and somehow it is my fault and I need to fight it? Well, they need the $86 more than I do, obviously, so they can keep it. If they would rather keep $86 than a customer, there is nothing I can do about that. I just hope all the other customers will be worth more than that and they will treat them better.

If you care about your wallet, do not use Allstate. These are pieces of human filth incarnate who will expressly waste your time, lie to you, and generally treat you like you're not worth their time. This company doesn't fight for you. They just want your money

Allstate! Buyer beware, not always truthful about coverages that you qualify for but I had the misunderstanding. It’s difficult for me when I actually find the coverage I qualify for. Pathetic