Allstate Home Insurance Reviews

My house was broken into. I sent a list of all items taken with product models etc, that makes their job even easier Feb 5th, 2020. Now March 23rd!!! NOTHING!!! Very slow to answer emails if at all!!! When emails were answered (rare) - excuses!!! "Away for a week" Coronavirus etc... 3 weeks I was told," " end of the week you'll have something " then its "you'll have something tomorrow " over a week ago... Now excuse will be the virus of course when this should've been done before the virus even started. Give your money to another insurance company! I can't wait to see how much $ their going to screw me for!

I would have given them a 0 if I could. After 12 years with them (not even 1 claim) and building/living in a new house, Allstate raised my premiums by 60% within a year. When I called no explanation given. Couldn’t explain the reason for the ridiculous new premium. Cancelled right away. Now one of the managers asking for more money, regardless that the customer representative said that if I sent a cancellation letter by a certain date, I wouldn’t have to pay. Shameful. Stay away as for as you can from Allstate. I found a different company where I am paying 50% of what Allstate asked.

Horrible experience with Allstate home insurance! NOT RECOMMEND! Customer service and complaints department are very long to solve your problem...

Had the worst experience with Allstate home policy and their customer service. Insured my house with Suzan D in Canton IL. Suzan was ok. Little slow and forgetful, but had the best rate around, so I went with her and Allstate. I agreed to pay $813 per year ( August 2017) and I paid that in one lump sum electronically and signed up for automatic renewal in order to get the best rate. 9 months later ( may 2018) I looked at my policy to check when is the next renewal day due and see that I got charged an additional $86 on 12/2017. 3 months after signing my policy and paying in full. ??? Let me just point out that I have never approved that $86 deduction from my account. I have never been notified of that deduction or policy changes at all. They had access to my account, so they just took the $86. They had no right or my approval. That is plain old STEALING. Allstate steals and cheats. I will never insure with them again and I advised my coworkers and neighbors to do the same. I have never received a call or email or anything at all to notify me of the rate change. When I pointed that out ( Suzan D) I was told a notification was sent to my old address. (Why they sent a notification to my old address is a mystery to me, when I insured my house with them as my only and main residence). On top of that, the address Allstate had on file, was incorrect. I have never lived at that address. In today's electronic age and day I still can't believe they argue with me stating they notified me by sending a letter to non-existent address instead of sending an email or for goodness sake maybe, just maybe... making a phone call? Took me 2 weeks of trying to chase Suzan down and I still had no answers or apologies for that matter. I escalated the whole thing to Ryan E, Customer Resolution Specialist. He was nice at first but as I pushed for answers he became unavailable more and more. For the last few weeks, I have been leaving him voicemails and sending emails with no success. Today ( 3 months later) I was told I was not getting any apologies or my $86 back. I need to prove first that their appraisal of my property was incorrect. Basically, he suggested that I get my own appraisal (costs $300) to challenge their appraisal. Then… maybe then… I will get my $86 back. How stupid is that? Allstate did not insure me correctly. They did not give me the correct rate. They did not notify me of any account charges or additional charges. They stole money from my account and somehow it is my fault and I need to fight it? Well, they need the $86 more than I do, obviously, so they can keep it. If they would rather keep $86 than a customer, there is nothing I can do about that. I just hope all the other customers will be worth more than that and they will treat them better.

Allstate! Buyer beware, not always truthful about coverages that you qualify for but I had the misunderstanding. It’s difficult for me when I actually find the coverage I qualify for. Pathetic

I have been with Allstate for Auto and Home for over 20 years - claim free. In the past few years Allstate now offer "claim forgiveness" but when I put in a claim, last year, for a $1000 item, my home policy rate this year took a 30% hike - no explanation provided - just general hike ... Also, after separating from my husband - our truck (in both our names) was stolen. Allstate paid my husband out in full and I received nothing. When I called our agent, Jack H, to complain, he said "I understand why your husband left you" - nice!!

Can't wait till it's policy renewal time as I will NOT be renewing with Allstate. After 3 1/2 years with Allstate, I am done! Apparently, I had been getting a discount I was not entitled to. Mortgage information had not been added to my policy when I switched to Allstate. They never asked for that info when the policy was set up. Now that it has been added, my premium has increased, not by much but still unfair as it was not my error. What I am not happy about is the fact that when I questioned this I was basically told I was lucky they are not going to backdate me so I should be happy and if I continued to ask questions they will backdate it. Not a fan of being threatened! Also - the only insurance company that I have been with that raises rates (home & auto) EVERY year even though I've never had a claim!

Do not use this company. Terrible customer service, but glad to take your money. They will send out an inspector for your home and invade your privacy, (look in your nightstand and private closet) and private bedroom and bathrooms 99% of the time will find something you have to repair at hundreds of dollars and a very short time to do any repairs. My house has stood for eighty years without bannisters but apparently, Allstate is determined for me to spend good money to correct their perceived problem, all the time standing behind "law requires" This house has been inspected many times with no issues. Don't even think of complaining to them. The condescension is palpable. They have absolutely no respect for their customers and I would never recommend them to anyone.

When I was looking for insurance, I found Allstate and thought, wow, a fair priced insurance company! Boy was I WRONG! They are simply CHEAP! They insured my house, I put in a claim after my bathroom leaked. They sent a contractor who repaired it after i had several fights with their so-called assessor. She had pissed me off so much with her attitude that I refused to deal with her anymore. After they had fixed my house completely, they cancelled my policy! I believe it was to get back at me for telling them that their assessor should get off her butt and go inspect claim damages instead of sending emails and trying to get the job done through contractors from the comfort of her chair. If I hadn't been tough with the assessor, she was quite happy doing a patch-up job on my ceiling and kitchen which would have made the house look horrible. I guess she gets commissions on savings. If you take Allstate insurance, know you are buying CHEAP - dont be surprised when you get CHEAP! They are useless.