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Allstate Home Insurance Reviews

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(55 reviews)
Allstate
1.5 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

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Top negative trending topics ?

Claim - adjuster
100.0%
Agent/rep availability
66.7%
Claim - flood/water
66.7%
Claim payout amount
66.7%
Agent/rep attitude
33.3%
Agent/rep callbacks
33.3%
Claim - fire
33.3%
Claim - roof
33.3%
Claim processing time
33.3%
Snow, Hail, Damage
33.3%
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Bikes, Belongings (1) Phone wait times (1) Policy changes experience (1) Policy coverage (1)
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Very difficult to reach out

by Rashedul on Dec 30, 2020
2.5 out of 5 stars

I am an existing customer and I need to reach out to TD Insurance for a policy update. I am calling every day and waiting for two hours but no one receives the call and then I am disconnecting the call as I have other things to do. Very poor customer service.

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Review topics
Phone wait times Policy changes experience