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Allstate Home Insurance Reviews

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(55 reviews)
Allstate
1.5 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

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Top negative trending topics ?

Claim - adjuster
100.0%
Agent/rep availability
66.7%
Claim - flood/water
66.7%
Claim payout amount
66.7%
Agent/rep attitude
33.3%
Agent/rep callbacks
33.3%
Claim - fire
33.3%
Claim - roof
33.3%
Claim processing time
33.3%
Snow, Hail, Damage
33.3%
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Agent/rep attitude (2) Agent/rep availability (5) Agent/rep callbacks (1) Agent/rep knowledge (1) Bikes, Belongings (2) Billing/payments (15) Brokers, Insurance Agents (4) Cancellation experience (3) Cancellation fee (1) Claim - adjuster (3) Claim - break-in/burglary (1) Claim - contractor work (1) Claim - denial (1) Claim - fire (1) Claim - flood/water (3) Claim - roof (2) Claim payout amount (2) Claim processing time (2) Complaints/ombudsman (3) Email/message wait time (2) Home Insurance Quote (2) Insurance Rates, Prices (11) Phone wait times (3) Plumbing (1) Policy changes experience (1) Policy coverage (12) Policy Switching, Cancellation (9) Rates after claim (1) Rates at renewal (4) Rates competitiveness (2) Rates for long-term clients (3) Rates in bundle (3) Refund (2) Snow, Hail, Damage (3) Website experience (1)
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In bad hands with Allstate

by TAKEN on Mar 23, 2020
1 out of 5 stars

My house was broken into. I sent a list of all items taken with product models etc, that makes their job even easier Feb 5th, 2020. Now March 23rd!!! NOTHING!!! Very slow to answer emails if at all!!! When emails were answered (rare) - excuses!!! "Away for a week" Coronavirus etc... 3 weeks I was told," " end of the week you'll have something " then its "you'll have something tomorrow " over a week ago... Now excuse will be the virus of course when this should've been done before the virus even started. Give your money to another insurance company! I can't wait to see how much $ their going to screw me for!

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Review topics
Claim - break-in/burglary Claim processing time Email/message wait time

The worst experience from the start to end.The worst client care e I have ever deal with.

by Mk on Aug 8, 2024
1 out of 5 stars

I had a ceiling leak. I opened a claim for the first time. At the beginning seems they care, but I was wrong. They kept changing adjusters. To be exact 4 adjusters in spans of 3 three weeks. I had to call them every day. They practically ignored my claim while I had the coverage for this service. They have not resolved the issue yet.
They are absolutely useless and unprofessional.
I will never recommend this company to anyone.

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Review topics
Agent/rep availability Agent/rep callbacks Claim - adjuster Claim - roof Claim processing time