Allstate Home Insurance Reviews

In 2017, my balcony fell to the ground because of heavy snow and bad construction unknown to me. I understand the reasoning behind the refusal to pay. However, unforgivable was the service I received. They said an adjuster was on his way, and when he never showed up after a week and several phone calls, they told me they were very very busy with recent floods, and told me to do the work, take pictures and send to them. I refused to do their work, a few words were exchanged, we were not on good terms, and finally, they sent someone to check the cottage and the adjuster more or less condemned my cottage without seeing the interior. He advised the Allstate to not insure my place, which had just been renovated. The veranda was scheduled for the following year. So Allstate cancelled my insurance which was due to expire and never notified me. I had a hard time to get insurance and when I did, it cost me approx. $700. More per year for a seasonal (6 mo.) Cottage worth less than $100,000. We are NOT in Good hands with Allstate

I got a quote and paid. Then the agent told me the price will be doubled. I asked to cancel the policy, the agent said ok. But never refund me! What kind of company!!! I submitted online complain form from www.allstate.ca and also sent email to ombudsman but never get a response, even confirmation email!

3 months into my new policy I got a letter stating that I need to pay the full year's difference on my home and auto policies or they will be cancelling my policies within 10 days if payment was not received. The money was in my account (I had more than enough to pay for the year, let's put it that way), but the error was on their end an not mine! Fast forward a few months later: I just bought a new home and called them, giving 2 weeks notice that I would like to transfer my policy to my new home. 4 days before I take possession of my new house, they call to inform me they are discontinuing my policy, the reason: I own a pit bull puppy, who is crated when I am at work and in a fenced yard!! My dog is friendly and playful and has never been an issue! Besides, I don't even think BSL is legal in Canada. If you have a dog that is considered a "dangerous breed", DON'T insure with them!!! Now I am fighting to get my money back :(

With much regret I had to part with Allstate Home insurance after 17 years (2000 to 2016). In recent years, I have found that there customer services have been going down the drain while the premiums were skyrocketing. Specially in the last one year, their agents (perhaps not all) have become very arrogant and rude. Instead of professional client service and meaningful communication, they have been redirecting calls and if one is lucky to get his/her agent, the conversation experience would leave a bad taste in the mouth. It seems that they have put a bunch of clerks in the customer services who would only point to their head office if a customer required clarifications. Obviously, they have not been trained, not only in customer services, but also in what they sell/service; property insurance. They never return calls even after leaving number of messages in their voicemail. I do not know about other agencies of Allstate, but this is my experience with the agency at 3003 Danforth Avenue.

I would recommend never to go with Allstate insurance. Worst insurance company and I really mean that. First they sent me my car insurance renewal 2 weeks after my actual renewal date. When I complained someone replied back with excuses didn't even apologised about the mess. Now I am having issues with my home insurance. I found out that Allstate cancelled my insurance through my mortgage company that I don't have any home insurance.I never missed any payment. Reason Allstate gave me that they sent letters to get some information about the inspection which happened year ago.I told them I never received any letter about that and then the customer service person told me I have to wait for the Manager to call me back and I have live without insurance for whole day. I told the agent I won't have any insurance for whole I need this matter resolved ASAP and agent refused to help.

End result I am going with another company.

I am telling my family and friends never to get insurance with Allstate.

We had home and car inusrance with All State and have worste experience.
1. Car - We had a no claim accident on October 13th. We called and got the claim #. We made 9 phone calls and faxes and were very frustrated. We called our agent on October 21st and wrote the email below

"Hello xxxx dated October 21st 7:21 a.m.,

There is no update and no phone call returned for our claim. The accident took place on Monday October 13th. We got the two estimates from the body shop and have not heard back. Both the body shop places mentioned it is not safe to drive the car and with the rain and open electrical it makes it worst. Can we please settle something today and get the direction. This is the worst service I have ever received for a claim. I think two adjusters are looking into but nobody has come back with any answer. Can we get the car fixed and can we get a rental today.

Apology to involve you but we waited all day yesterday for the phone call and it is a week now and we have no update or direction.

2. Home insurance - We got the home insurance cancelled the same time we cancelled our auto when it was due. We did not hear back and wrote to the agent again before the renewal date and we get the registered letter with a bill.

I cancelled my insurance as I found cheaper home insurance. 1 quarter of the price Allstate was charging. Without any notice, a collection company wrote me a letter claiming I owed Allstate $100. I was so angry. No notice was given to me at all. No statements or bills were ever forwarded and the agent did not advise me that I would be dinged with a cancellation fee after the fact. I am livid that insurance companies can get away with this.

ALLSTATE ARE SCHIESTERS...STAY AWAY.

After using this company for at least 20 years without one claim they charged me $258.00 for not renewing with them. I found cheaper insurance $800.00 cheaper. They even sent it to a collection agency I would never do business with them again!

We had a home policy setup on a rental property and were advised 6 months after they collected premiums and a property inspection were completed that they were cancelling our policy due to the square footage of the property. We called the customer service centre who advised that they would overlook the square footage requirement , but there were numerous findings from their inspection that needed to be addressed, some of which could have threatened the health and safety of our tenants. However, they couldn't provide a copy of the report or give us specific details to remedy the situation. We had to escalate our concerns to the Ombudsman who then had to go to the Underwriting area to see if they could clarify what the issues were, all while our tenants could have been in danger. After countless phone calls they offered us a small discount on our home property but still expected us to invest additional time and money into addressing concerns they knew about when the property was originally insured. Allstate has a disastrous customer service team, they provided us with horrible and misleading communications, and wasted an enormous amount of our time. Unfortunately, they don't appear to be aware that there are countless competitors on the market perfectly willing to collect premiums from us.