Allstate Home Insurance Reviews

We had a home policy setup on a rental property and were advised 6 months after they collected premiums and a property inspection were completed that they were cancelling our policy due to the square footage of the property. We called the customer service centre who advised that they would overlook the square footage requirement , but there were numerous findings from their inspection that needed to be addressed, some of which could have threatened the health and safety of our tenants. However, they couldn't provide a copy of the report or give us specific details to remedy the situation. We had to escalate our concerns to the Ombudsman who then had to go to the Underwriting area to see if they could clarify what the issues were, all while our tenants could have been in danger. After countless phone calls they offered us a small discount on our home property but still expected us to invest additional time and money into addressing concerns they knew about when the property was originally insured. Allstate has a disastrous customer service team, they provided us with horrible and misleading communications, and wasted an enormous amount of our time. Unfortunately, they don't appear to be aware that there are countless competitors on the market perfectly willing to collect premiums from us.

They ask for too many things, even if I can prove them they are the only company asking for that. My house is brand new and garanteed for 5 years, but they still ask me to modify it, even if I have a recent inspection report saying that it's fine.
For refund, after a 2 months service, they kept 40% of the annual fees.
Really disappointing.