Walmart MASTERCARD Consumer Reviews

I had to call Wallmart Mastercard 4 times and was on the phone for almost an hour and a half just to get a new card. I called Walmart Mastercard and asked them to send me a new Mastercard as the chip was not working. They kept sending me to an automated system to change my pin. Each time I called back I explained to them I just needed a new card sent out they said ok and kept transferring me to the automated system to change my pin. I kept asking for a manager and they kept trying to sell me stuff and saying congratulations you qualify for a supplemental card. I kept explaing that I just needed a new card mailed to me but they just couldn't seem to grasp the concept even though whatever country the call center is in spoke good English.
I tried calling Malmart Canada but would just get routed to the out of country call center.
Stay away from Malmart Mastercard and do your research to find a Mastercard company with good reviews and good customer service

First off. What company still uses a fax or mail only in 2023???? No email option for supporting documents. I have a disputed charge and this atrocious customer service has now told me they did not get the fax from over a month ago. I am being told it is my responsibility to re-fax the documents. As a customer, I have fulfilled my duty and this company does not support their customers, and just reads from some script. Secondly I really appreciate the 1hr long hold time for a supervisor, only to be disconnected.

So I got 5 transactions that were not authorized by me. Four different Walmart people came on line and asked me the same questions over and over and put me on hold and no resolution... customer service needs to understand that the more they scare customers the more people will close the Walmart card and they will be out of job! Customer service should be very careful on how they behave with customers.

I am really upset as this CREDIT CARD is being managed by off-shore staff, which is not the problem. Their ability to facilitate FRAUDULANT charges is, however. I have called them three times regarding something that occurred with my card. As I did admit to "being suckered" by a SCAM, I wanted assistance to lodge an investigation. These CSR and Fraud department staff told me they would MAIL - yes I said MAIL a form for me to fill out. Three times they have said this and for 4 - WEEKS no form has arrived and there has been no follow-up with an email nor have they remedied the situation. Let me be clear, their Walmart Dollars mean ZERO, if their CSR and Fraud Department can't facilitate an investigation via email. DON'T WASTE OR TIME OR YOUR MONEY WITH THIS CARD. Get a BANK Card and you will have appropriate service in a timely manner. THE WORST SERVICE EVER.

I tried to pay for my son's college tuition with my credit card and they blocked the card for security purposes. Fine, annoying, but I called and they stated they'd remove the block and I'd be able to use it in 5-10 minutes. 30 min later I try again, still blocked. Call again, was placed on hold for 20 min, then come on the line stating they will have it unblocked in 5 min. 2 hours later, still not unblocked, call a third time... placed on hold multiple times telling me they can't remove the block, they will need someone to call me tomorrow. Then they said, again, they can't do anything for me. What???? I am a good customer, paying off my balance every single month. I have an excellent credit rating. Why would they treat their good customers like that? All I'm asking for is to use my card. so I can pay for my child's schooling. Let's just say I'll be cancelling this card immediately and going somewhere that wants my business.

I have never had or heard about a lousier credit card. The lousiness ranges across all the spectrum, from customer service to blocking systematically large purchases in the 1-5k range on a fully paid card having a 15k limit. You don't have such a limit in order to buy all the candies and gum lining the entrances to the cashiers at any Walmart store!!!!

I opened a Walmart Mastercard after being hassled at the self-checkout at Walmart. Promises of $10 credit and another $20 credit, etc. Took 2 weeks to receive my credit card in the mail, after which registered for online billing. However a week later still could not see my online account. Called many times to discover they had a "security block" on my account and they promised to fix it and nobody ever fixed it! After calling in for the last time at 10:30 am on Friday in Canada, told that there was no Manager available in the Philippines to escalate this with. Again, more promises to fix this problem. Sick and tired of bad customer service and lies to fix it, so cancelled my card. They told me the $44 Rewards I had earned were now forfeited and my credits were now also forfeited. This is a SCAM card, DO NOT GET this Mastercard, you will be very sorry. Waste of my time and money.

Have had this card for years and have not had a problem until recently. Had the option to lock and unlock the card as needed for security reasons, but suddenly that option was taken away and my card is locked I can not unlock it. When I called the first time I got someone who spoke English so poorly I could not understand what they said. I speak English not Hindi. The second time I called the person said she would fix it. The third time I called the person I spoke to said it could take up to 48 hours to fix...hope I don't have to call a 4th time.

Horrible customer service. Very long wait times when you call in. They don't want to give credit increases years later. They need to just discontinue their Mastercard.