Walmart MASTERCARD Consumer Reviews

Suggest not to use the Card, a 3rd class company. Spent 2 hours but didn't get solutions. 4 customer care agent pass one after another.

My spouse was having problems with his card. It was being declined for $14.00 purchases. We pay our bill on time! Eventually it was replaced.
Now my card isn’t working. I tried using it 3 different times and the card isn’t even recognized. Made a call today and I got the run around, then they ended the call. I was annoyed but not rude. So, I have to try again. It’s better to just not use the card rather than return it as it will affect your credit score.
It’s CHRISTMAS time. The time when you spend money, like it or not! Walmart is missing out on our sales.

It is really amazing in 2023 you have such a bad credit card. Very awful webpage, completely unprofessional customer service and bad service.
they do not understand your issue. Every passing phone you to explain and i passed to six people. sometimes you feel you talk with people sitting in other countries like AISA
PLEASE NEVER APPLY FOR THIS MASTERCARD-Walmart is not bad but credit card is 10000 percent bad.

Beware. Don't get misled by the various paid (fake) reviews about the Walmart rewards card. Look at the actual customer reviews which will open your eyes. Except for the 'rewards' that you can use only at Walmart, this is a very bad card with horrible customer support. If you have any dispute then God saves you. First, call customer support. They say 'you have to wait until the merchant charges your card, right now it is pending merchant action'. But I realized this is a fraudulent merchant with a fake website, can't you stop them from charging my card? 'No, we can't do that'. Ok, so you call 'after' the card is charged. you get transferred to their 'security' team. they waste 15-20 minutes of your time and then say that 'this should be handled by our dispute team' and they transfer you there. The 'dispute' team wastes another 15 minutes of your time and then says 'oh this is a 'world' master card so we have to transfer you to another dispute team'... 15-20 more minutes then they say 'ok we can create the dispute but you have to call the 'actual' dispute team who work only Monday to Friday 8 am to 5 pm'. Really? 'and we cannot provide you the direct number of that team, you have to go through support'. Really? So the time of their teams is important but the customer's time is not? Does a customer have to waste hours just to file a dispute for a fraudulent transaction? And why should the customer be thrown around between their various departments? None of their customer support seems to be empowered to do 'anything' other than say the same standard statements again and again like a parrot. worst ever.

I am trying to register my Walmart Mastercard online on their website. Unable to complete it every after trying 4 different times on different dates. Their customer call center is a joke. They don't solve any of your problems and keep transferring to the next department ultimately cutting the call. DON'T OPT.

My card was compromised and it was a nightmare dealing with the security department. It took many calls to resolve. They were supposed to put a block on the card so that it can’t be used, but they didn’t and the scammers kept using it. I called so many times, kept getting transferred then disconnected. Long story, but in short they’re very incompetent and it was a terrible customer service experience

I do not understand why this card has so many security blocks. I go abroad and I left notes telling them was travelling and they still go ahead and block my card. Also to get unblocked was a disaster and the lady kept me online for an hour asking all kinds of stupid questions. For a small $3K limit card this is annoying and the service very bad as they kept transferring me between departments.
Horrible card - stay away!

Stay Away - Long Story, short!
1) This card will charge you fees for services that you never asked or requested for like $3 or $4 every month for something or the other. It's not huge but once you are being charged every month it is difficult to get hold of them to ask what is it for.

2) Poor customer service - They will keep you on hold for long, then hill transfers to supervisor then another supervisor and then another.

3) Difficult in understanding transactions - Once you review your account, the transactions mentioned should be easy to understand, so that you know where you have to spend money. But nope, they use short forms which makes it so difficult for you to understand that where you have spent the money.

Very bad experience.

I have had a very unfair and bad experience with them. Once I found the unknown charges in my account, I could not talk to the right person or a supervisor even after being stocked for 85 minutes on the phone. This has happened too many 4 times in a row and they don’t care at all.
Funny thing is that in the beginning, they advised me not to pay the balance and first check the unknown amounts with the vendor. It took me more than two months and still waiting for the vendor but Walmart Mastercard is charging the interest on a monthly basis telling me openly that we don’t care.
Every time they tell me that our supervisor will call you in 24-48 hours but they never do. I know they love to charge me with daily interest.
I am going to close my account with them and advise whoever I know to be careful with them.
Thank God everything is being recorded and they can’t hide it.

Extremely unhelpful customer service spent hours trying to resolve a simple issue with 7 different agents. When asked to speak to a supervisor, each of the 7 times was on hold for 41 min and then the connection hung up. Said there would be a customer service review survey after call..... ya no way do they provide that. The absolute worst experience I have ever had, cancelling my card nothing is worth this kind of hassle.