New Walmart MC Website is Lacking Info and No one Cares to Listen!
by Erica Kim on Feb 12, 2022
      2 out of 5 stars
      
      

Earn 2% Money-Back Rewards on purchases in two 2% Money-Back Categories of your choice, and 0.50% Money-Back Rewards on all other purchases with Tangerine World Mastercard®.
Good basic card with the worst service. With this card, customers can use rewards once the amount reaches $5. Worst service - so many disappointments! 1. They upgraded the website - that’s the biggest disappointment as it’s very inconvenience to a user; one can review only 3 or 4 transactions (laptop screen can accommodate only these many as a transaction has so much width gap from other) to see other one needs to scroll up or down; 2) Customer service is below average. I had to call 3 times to get reissue additional card and every time I was promised I would get in the next 7 to 10 business days. 3) Online messaging communication is not helpful. You send any message they respond by identical message - "sorry, this can’t be answered, please reach us on phone"... I have 3 replies to my messages which are identical like this. 4) Another worst feature is that pending transactions and approved transactions are mixed when you see it online which is very confusing. Raised inconveniences but no hope. I didn’t cancel my card as it’s not going to help me. So I have started using another card, which pays rewards annually but has good customer service and easy to use a website. I have a habit to review transactions 5 days a week. If you like to review your account regularly then you would be frustrated by the Walmart MasterCard website.
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When Walmart Mastercard updated its website, some changes made were good, and some NOT.
The previous Walmart MC website always had on the left column the following info:
Current Balance, Min Due, Credit Limit etc. If you were trying to balance by viewing past transactions, seeing your current balance helped. No matter what you were viewing, that info could always be seen.
With the New Walmart MC website, this info is only available on the main page and once you leave that page, you better have memorized it all. If you were trying to balance and forgot what your Current Balance was, you would have to leave the page you are on, go back to the main page, and start all over.
I have emailed Walmart Customer Service about this issue, and they told me they have nothing to do with the Walmart MC website and to contact the Credit Card Customer Support. So I messaged them, and they also said they do not take care of this and referred me back to Walmart. No one wants to take the initiative to help or refer me to the right place.
Why could they not have your Current Balance available when viewing transactions, up on top in the shaded blue part? There is plenty of space. So frustrating when you are trying to balance.
Why will no one LISTEN!