Capital One Platinum Costco MASTERCARD Consumer Reviews

Also! When they cancel your card for inactivity /not renewing with Costco like they tried to do automatically with the crooks, they cancel your cashback too! I was going to take breathers in between renewing but will never go with Costco or Capital1 again. Only Canadian Tire Master Card is just as bad and I don't shop there anymore either.

They automatically renew your Costco membership after they sell you this card in their store. Then, if you do not maintain your Costco membership, they cancel your card! STAY AWAY!

I have a credit score of over 800 and rarely carry a balance on any off my cards. With this Costco Capital One card, I actually had a credit of almost $600, meaning they owed me money. When my card expired and didn't receive a replacement card, I waited almost an hour to talk to someone. I was told that my account was on hold but no one could tell me why. The person confirmed that I had a credit of almost $600 but had no idea why my account was on hold. She said she had corrected it and I would receive my new card in a few days. After more than a month, I called again and was told my card had been mailed and it should arrive in a week. I waited for over two weeks, still no card. I called again and was told that it must have got lost in the mail. I promptly cancelled my account and told them to mail me my $600. Let's see how long it takes for them to give me my $600 back. Costco should really read these reviews and find a better competent company to partner with.

We have had the Capital One Mastercard for 8 months with a relatively low introductory credit limit. We have spent 5x our credit limit every month and paid the card every 3 or 4 days. After 8 months of this, we called in for a credit limit increase (moderate request of an additional $2 or 3k) and we were given a scripted answer that we need to wait at least 12 months before being evaluated for a credit increase. The card simply doesn't align with Costco's demographic that have mid to high incomes with related spend needs.

I have never had a credit card when you receive a new card and refresh your pin, the card needs to be 'declined' 3x in order for the card to synch with the new pin!!! This is embarrassing for the company and for the card user. Who likes to have their card declined 3x at a merchant and have to explain that this is how the card gets synched up with the new pin? This is absolutely disgustingly ridiculous! Suggest the company invest in technology and capable personnel to align their customer service like the other banks. If this is not the only joint credit card I have with my husband, I'd cancel this in a heartbeat. Negative rating if there is an option for me!

I have $20,000 limit now. Requested to increase to $40 or $50 G since all of my other cards are above $40G. After 30 min on phone, the answer was no, when asked why reason: I do not use the CC enough. I said I would love to use it more but the limit is too low. Worst CC ever. Worst service ever... I will let Costco know so they consider a new CC company.

These guys had the worst service on the entire planet. I have applied for this card 3 times, each time they say "we can not approve your application this time, please apply after some time". I have followed up to find out what is wrong with the application. First of all, they don't want to tell you why application got rejected. As an applicant, I have the right to know what is going on. However, they keep blaming on other credit check agency and they say "your score is good, there is nothing wrong with the credit score". I am not asking for anyone else's information, I have the full right to know my information and what is wrong with it. My credit score is more than 750, which seems perfectly fine. No bad note on my credit. On each application, I get credit score reduction of 10 points. Now I feel I shouldn't even think to apply anymore. If you guys don't want to waste your time and credit score, don't apply. I learned my lesson, I feel it shouldn't happen to anyone that's why I had to write this review.

We tried to use our Costco Capital one card for a transaction to payout another credit card. After a credit amount went into the capital one card they froze our account. Unbeknownst to us of course. So when we went to use the card...nope, declined. After a number of phone calls, they informed us it was frozen because of fraudulent activity!! Really?? We transferred the money!! So we asked to have the money transferred back and were denied. We were told that our banking institution had to make the request. This is after countless calls and umpteen people giving me a different answer every time. Our banking institution made the request on May 1st. I was originally told it would take 2-4 weeks. After making a call today, I was told it would be 4-6 weeks. What was supposed to be a simple transfer between cards turned into a cluster ****. And to top it off, if I wanted to do a cash advance, I could only do one for $300 per day. I would have had to have done 10 to get my money back at what cost? Since the interest rate is off the charts I called and asked to have it raised just for one day even so I could do the transaction and was declined. I asked if I could have my credit limit increased so I could do the transaction and declined. I will never recommend this company or card to anyone!!! This is the worst experience I’ve ever had that has left a terrible taste in my mouth.

Costco auto-renewed their membership through the attaché Capital One card they had on account without asking me. I understood now that Costco auto-renews the membership and we agreed initially for it while we were signing a bunch of papers for membership. Anyway, it was just $64 and Capital One did not send me a statement for this outstanding amount. For this small amount, they submitted a report to the credit score department which brought down my Credit score. How can a credit card company without communicating with me raise a no-pay report to the credit card bureau is what I still can’t understand. That too for $64, I paid in full and had to cancel the card, will never be a member with Capital One

I'm shocked to see Costco actually picked this company for their CC. My credit score is 820, they offered me a $3000 credit limit and refused to check my credit report manually to see if they could offer a better limit. This limit is the lowest I have ever received for a credit card. I've never had any problems with credit..ever... I am 40 years old, not 19, and they tell me they don't know me..they need relationship history first... so they need to be careful. SERIOUSLY!? Great way to start that relationship.. Capital One...