Presidents Choice Financial MASTERCARD Consumer Reviews

There was fraud activity that happened on my account. On calling PC one of the representatives told me that this happened on their behalf, it wasn't fraud and the amount will be refunded. After a month-long wait, nothing reverted. On the second time call, they said it was a fraud activity by someone and nothing was on their behalf. I requested again to settle down this problem but after another month, they didn't come up with any solution. All the time I had to be there in queue for hours. Now finally they waved off the fraud charges but kept on charging me interest associated with this transaction despite making a complaint several times. Their representatives don't know how to handle the situation.

They're all nice and good at first then suddenly if you're a day late on paying because you're supposed to know it takes them 5 business days to post your payment. This isn't true, my bank said once I made a payment it's made in real-time. They harass me constantly even when I pay on time. The customer service representative just wants to fight with you. I left them and never go back.

Good luck having someone to talk to. I called 2 times. Each time was 1 full hour of waiting to talk to someone. FIRST time hung up after 1-hour wait. The second time got someone they put me on hold again. The call was disconnected. Just don't even bother getting the card. Bad bad customer service.
I would give 0 stars for customer service since there is none.

You'll wait over a month to have it replaced. The online app lost card report didn't go through. I've waited over a month for a replacement card! Phone wait times are unacceptably long. There are better card services out there.

I have had this card for quite some time but in the last couple of years, the phone support has completely deteriorated! God for us you lose your card and need to speak to someone immediately or if there are suspicious activity on your card. It doesn’t matter what time of the day you call, first thing in the morning or midnight, there are always “extended wait times due to high call volume” who the hell is calling you at 2:00 am???!!! I’d give them -10 stars if that was an option! Worst than calling government agencies

This is the worst bank worst credit card ever. 4 days and I can’t get a hold of someone... Ridiculous... I wanna give zero 0 for ratings!

They need to hire more customer service representatives.
Every wait is over an hour... I am currently on hold as we speak and have been on hold since 9:30. Right now the time is 10:50 and I still have not been taken off the hold.
Have done several errands and even called a different company to ask for a return in the process.

This credit company's PC Mastercard is awful! I can't get a hold of them to cancel it. I think I will start making phone calls calling my lawyer and him what to do. DON'T GET THIS CARD! YOU WILL REGRET IT!

This credit card is awful! I pay my full amount to delete my account and they still charge me more interest after paying in full and cancelling my credit card! I had to wait for 3 hours on the phone for customer service and it was so nasty... Never answer what I was asking trying to get someone else like a supervisor and couldn't get me one... This is so disappointing PC credit card! Do not get this card! The interests are so high but customer service are awful! Please, be careful!

The system wouldn't allow me to activate the card forever online, blocking me out so many times due to the "UNSUCCESSFUL ATTEMPT" from their error.
And the waiting time to fix this is ridiculous. I waited to talk to a general staff for 2 hours and then 2 more hours to a specialized agent.
Don't have this card!!!