Presidents Choice Financial MASTERCARD Consumer Reviews

Waited well over an hour to speak with someone. Completely Unacceptable!
What happened to customer service?
I'm looking for another credit card. Don't waste your time with PC Mastercard.

No definitive answers when asking questions, getting shuffled around on hold repeatedly.
Not to mention they were rude when I tried telling them how frustrated I was.

Crazy wait times - waited 2 hours and gave up.
Hire a new customer service team!!!
Having one part-time employee working 2 hours each day is not working out for you or your customers!!!

I would give zero stars if I could. Wasted 5 hours of my life which I cannot take back without being helped. The people who answer the phone (after 2 hours of being I the phone cue will just tell you to call back) Upper management should do something about this.

Unexpected car repairs and loss of the second job resulted in missing a payment and being late on the payment after that. I called to ask for assistance in lowering the interest rate so that I could pay down the principal. I was informed that I would need to be ‘current’, all paid up, to be considered for their ‘hardship program’ and then the interest rate would be lowered. If I was all paid up and current, I wouldn’t need the hardship program! Out of all the customer service representatives I spoke to, only one understood what I was saying and he was the only one with any personality whatsoever. Their credit department called me NO LESS THAN 6 times every day! When I’d answer, nobody was there. Every time I called them, I was on hold for no less than 2 hours each time. Now, after being overdue for 3 months (I have been paying whatever I could each month) they have sent my account to a collection agency. TERRIBLE customer service and I would not recommend getting a PC Mastercard to ANYONE! Both of my kids and ex-husband have all cancelled their PC Mastercards because of the poor customer service. My other credit card company has stopped all interest for a FULL YEAR !! PC Mastercard needs to get in touch with real life.

Nowadays it's easy to just blame it on the pandemic.
It's just outrageous. I had to wait for more than 1 hour just to transfer to another call and got disconnected on the course.
I understand due to pandemics it is a bit hard, but I don't this is anything related to that.
If I had an option for negative stars I would have gone with that.

Tried to reach customer service and it took me 5 days!?! The first day I waited 2 hours and gave up. Second 2.5 hours and gave up…
One day I was in the independent store and PC representative wanted to help me and he called from PC phone, I waited 1 hour thinking he can do better but still nothing. I did finally reached them and decided to close my account!
It’s just not worth my time in the future!!!

They don’t answer the phone, they charged me fees without letting me know and can’t talk to customer service until you have 2-3 hours of free time.
I had to go thru different departments to resolve the issue. I finally hung up after spending so much time on hold.
One of the worst and unprofessional services is provided by PC Mastercard.

Anytime you call, expect to be on hold for hours!!! With the money that credit card companies make, you'd think they would want you to be well serviced! I see now that they want you to try to do everything online but, I'm sorry, that's unacceptable. They should be there always and within a reasonable amount of time. After reading the other reviews I can see I am not alone!

Broken promises all around. Tried to fix but their wait times are crazy long. They said I had to use a Superstore product for the 100,000 points to kick in. Used their gas station mobil. After 5 phone calls and talking to a rude manager I cancelled the card.