Presidents Choice Financial MASTERCARD Consumer Reviews

The customer services is bad and they make it hard to dispute a transaction. My calls to customer services often got disconnected and I would have to call back again to wait in line again.

I went over my limit and my card got suspended, so I paid everything off. I tried to close my account and they wouldn't let me because I still have optimum points. Now I call during COVID to ask why my card isn't working, and they tell me it is suspended without being able to give a reason why. Manager on the phone was really sketchy and their overall business is unprofessional

Putting high-interest rates aside (holy moly their interest rates need to chill). I just called customer support because I have noticed that $600 has left my account with no transactions or pending transactions. I simply asked (4 times) if there was maybe something they saw on their end that I didn't see because it just didn't make sense. The woman talked in circles for about 20 mins only to get frustrated with me asking the same question that wasn't being answered by saying "it is probably the hefty $500 bill you have". I always keep my cool with customer support because I've been in their shoes but to disregard my concerns and then address my problem (finally) with such an attitude really pissed me off. Don't get a card with them, this is not my first issue and it will not be my last.

I called in because my card wasn’t working and I just received it not long ago and then the first question they asked me was for my social insurance number - that’s pathetic because it’s illegal to ask anyone for their sin number!!! This company needs to be shut down. I have recordings with employees while I’m on the phone with them and they are hanging up on me just because I questioned them that why are they asking for sin number and they hung up on me. WORST SERVICE EVER THESE GUYS WASTED SO MUCH OF MY TIME. I spoke to a lawyer about this and we can take action which I am. So watch out!