Presidents Choice Financial MASTERCARD Consumer Reviews

I cannot believe how dumb and unhelpful customer service is at PC MasterCard! I applied for a credit card in August and got approved in November and when I called to activate my card they told me to go into their kiosk in the superstore in person to show them proof of id and verify who I am. I did exactly what was asked, I also did all the verification steps when I applied online and sent documents and proof of id. I had to wait again for months and would call and wait 3 hours on hold to speak to a representative at least once a week to activate my card and they kept making me send documents every time and claim they either didn’t get it or they needed more. I have never in my life have had such a difficult experience in activating a simple credit card that was already approved. I ended up closing the account altogether and went to another bank and applied for a credit card and got it in the mail in a week, with no problems whatsoever… My advice is to never apply for a credit card through Pc MasterCard! Customer service is horrific and won’t help or solve problems...

I have called on several occasions and sat on hold for hours! I've talked to 3 customer service agents who were not able to help! The first one said a supervisor wasn't in until 9 and would call me back. The second agent was transferring me to a supervisor and he either hung up or the line dropped. The third agent just today took my number once again and the supervisor still hasn't returned my phone call! Such poor customer service! I work for a call center myself and this kind of business definitely wouldn't fly with them! You should be ashamed of how you treat your customers. My Mastercard still isn't activated. I wouldn't give any stars for this rating if it would let me bypass that part to finish!!