RBC VISA Infinite Avion Consumer Reviews

For a travel reward company, one would think they would have processes in place to make changes as quickly and seamlessly as possible. Instead, you’re faced with hours of wait times followed by the same excuses for why things never change from one phone call to the next. So far I have done all the work to get the change I need, I have paid to have the change completed and still, nothing has happened. Once this trip is done I am going to use up the remainder of my points and then quickly cancel my card never to use RBC products again.

I have waited over 6 hours so far to dispute a charge. There was an initial call approximately 10 days ago, which was 3-4 hours of waiting and I asked for a more direct number to call after the 15-day waiting period was up. It was the wrong number so I spent another 2 hours only to be told I have to call back today. Now it's been 3 hours and holding as I write.
I do not have a day to waste, simply dispute a charge by a disreputable online business.

We booked a hotel with fairly good reviews through Avion and upon arrival, the hotel was clearly not safe. We stayed 2 nights (late arrival and exhausted the first, and worked on alternate accommodations on the 2nd) and were on hold with the Avion rep for over 2 hours until he eventually said he was "authorized" to phone the hotel to cancel our reservation. This did not happen. We left the next day (the front desk said that the only one who could cancel the reservation was the booking agent - Avion) assuming that the Avion rep had followed through and made the call. Nope. 6 months trying to resolve. I phoned twice to Avion and was sent an email not to contact. Not that I was rude - they just didn't want to have to respond with updates. Finally, got an email saying that no refund would be forthcoming. What??!! From this point on, the message is on repeat. We are sorry... You are a valued customer... We hope we can be of service to you again... Absolute garbage. Will be cutting up this card today.

I'm guessing RBC had a lot of upset customers after the pandemic cancelled many vacations and has recently sub-contracted all all-inclusive and cruise bookings to Expedia Cruises.

The problem is, the wonderful online booking option they previously had has now been replaced with a new process whereby you have to call/visit an actual travel agent to make your booking. This is bad on so many levels.

For one, before I could book a trip within 30 minutes. Now, it has taken me 1.5 weeks, and still no luck booking a trip. The travel agents don't answer the phone when they get you a quote that you confirm unless they execute right away the price/availability changes. They do not work evenings or weekends. And, when you need help they are generally not available.

I have 4.5 million points ($45k worth), and the only reason I got an RBC visa was for travel. Now that I can't even book a trip, what am I supposed to do? I am beyond frustrated with Expedia Cruises, and no one at RBC is able to help as they just deflect all responsibility to Expedia now.

Apparently, this change is new and just went live a month or two ago, so hopefully, someone at RBC reads this and quickly makes a pivot back to the old online booking software. NO ONE in 2022 should be forced to book a vacation with a travel agent. It is not 1995.

I tried booking a flight from YHM to YHX. Both these airports are not on the Avion reservation site. It also does not recognize airlines.
Avion claim to fame. Any Flight Anytime... I tried contacting someone. To ask why all they did was transfer me to representatives. Who obviously can not help. They would not provide me with any management numbers that could look into this. Over 2 hours on the phone with no solution! Totally unacceptable!

Each time it is empty promises. The customer service is terrible. Had no option to book but by phone because of airline credits. 2.5 hours on the call to make a simple booking. 2 weeks later my booking doesn't exist. Another hour on the phone. can't wait to cancel my Avion credit card and go to another bank. Would recommend canceling RBC together.

Have spent 15 hours on the phone/on hold with these people over the last week with no resolution to my issue. 3 promised callbacks from a supervisor with the last name Rubal, have yet to be fulfilled.
I booked a flight ywg to lax through yvr (return) but currently have to walk to yvr as the Avion travel has screwed up. No, the airline did NOT cancel the flight to yvr Avion travel did.
Points aren’t worth the hassle… and I have over 360,000
I have been an RBC customer since the 70's and I am considering switching institutions.

It’s reasonably easy to book a flight but God helps you if there is ever a change or cancellation you need to deal with. These generally can’t be done online and they make you call in, you’ll wait 1-2 hours to speak with someone and then half the time they can’t help you for some reason, then you have to start all over, or be transferred and end up at the back of the queue. As soon as I get my credits used I’m cancelling this card. Stay away from Avion, unless you have lots of time on your hands to spend waiting on hold and like having to chase your refund. Oh, I forgot to mention, that their average time to process a refund is 12 weeks!

There is zero customer assistance when there is an issue. I waited in line for more than 7 hours combined over a scam charge on my credit card. Transferred from one department to another. I still have not had this resolved. I will be looking into other cards going forward.

I've tried and tried but I wasted 2 days on the phone. On the first day 2 hours on the line and after getting connected an incompetent person as expected transferred me to another department for no reason I was on the line for 3 hours and finally, I gave up. The next day which is today Aug 8, 2022, I've been on the line to talk to someone for 3 hours already. I hate this freaking RBC scam. This is absolutely unacceptable. I will definitely close my RBC bank account and this useless visa with the stupid point promise. Frustrating...