Desjardins Insurance Auto Insurance Reviews

I tried to get a quote from these guys and I ran away with my life. I am used to dealing with professional insurance agents (like TD). The customer service team was totally unprofessional, intimidating and disrespectful, felt like I was in front of their house begging for something. If the quoting process is this frustrating, I can't imagine how the claim process works. They rudely interrupted me and hung up the call without a proper closing.

They gave me a quote for $1900 and as soon as I signed, the quote was raised to $2880. And then the crazy part was when they told me they don’t remember giving me the quote. And then they got me with a $215 cancellation fee. I don’t recommend this company to anybody out there.

I am insured to drive occasionally my sister's and brother-in-law's cars. I am going to move soon to another city, so I gave my car to my sister so she can be the owner, she can sell it or do whatever she wants with it. She wanted to put me on her insurance for this car, so until I move away I can have a car to drive sometimes if I need, but ARROGANT and (I am not saying this to offend this guy) STUPID ( literally stupid I am not kidding) Desjardin representative told me I can't be insured for this car, he is not going to put me in insurance for this car... AND I am still insured for the first two cars????!!!!! HOW???? That made us angry and we found better insurance, much cheaper and I am registered without extra cost. So my advice is don't use Desjardin and keep calling other insurances to check your options.

Please don’t waste your time and effort and don’t put your credit in. It's dangerous because first they are saying that it doesn’t affect, if it’s not your fault in accident and then after 6 years, when they don’t take any benefit from you, they are saying that it’s your fault, we can’t take you anymore. Worst customer service, and changing their words, lying, when they have no benefits from you. Never trust Desjardins insurance company

I have been with this company for over 7 years, and year over my rates have been dropping steadily. I even signed up for their Adjusto program and maintained a good driving record (no claims or anything). My Adjusto savings even went up to a high percentage, resulting in good savings. However, this year when my insurance was up for renewal, my rate went up by a whole 24% for the year. I contacted customer service, and they did not know what to tell me other than the area where I live rating was the cause. They even told me had it not been for the Adjusto program the increase would have been 40%. I have had zero claims or tickets, but yet they increased my premium by such a large amount solely due to where I live. Highly disappointing as it very much feels like because I was paying a low rate they decided to increase it as they please, and they just gave me a canned response.

They won't even talk to you politely. This is the most rude insurance company I have ever talked to in my entire life. I was asking the guy's name and he just dropped the call. That is so nice right.

I have been with this company for awhile. There were numerous complaints on various websites, but I failed to listen. My insurance just magically went up by almost 500 dollars for the year and I have been a perfect driver. No tickets, no claims nothing! The only thing they could tell me was that in the year there were a lot of claims for my area. Bullcrap!!!! Let's see the numbers. Let's see the claims for all the different areas. If you are okay with your premiums going up every year, with no sound reason and no reward for being a good driver? Go with these people. I just have listened. Listen here, these people are not worth it. If you still decide to, remember, you will keep increasing each year for no reason. They are not worth it. Go somewhere else.

My wife's car was rear-ended; not her fault. Once they approved the estimate, the repair shop advised us it would be done in 2 weeks. The adjuster told us we could only have the rental for ten days "because that's the time our preferred shop would take". We had to fight back and forth for extension. Very rude on the phone, left my wife shaking. He told her she "needs to put pressure on the repair shop". That's his job. We have a contractual right to pick whatever shop we choose and it doesn't say if we don't pick their shop that they can short us on the rental. Then the shop had to re-order a part because the part their estimator ordered was the wrong part. That added 2 days to the repair but the adjuster only approved 1 extra day. We had to fight again to get the extension that was caused by their mistake. Last minute we find out, from the car rental place, that the adjuster told them to bill us directly instead of billing Desjardin, and we could "apply" for reimbursement. Outrageous, terrible service.