Desjardins Insurance Auto Insurance Reviews

I called Desjardins after creating my on-line quote for our 2 cars. I had my quote printed out and in front of me. Basically I answered most of the questions over again with the agent (loosely referred to as an Agent) . She gave me a quote after randomly asking several questions (which were already answered on the quote that I had generated) but the quote was 200 and something higher than the quote that I had manually generated myself, however after double-checking all of my answers, we found that there was no differences other than the cost that she quoted. Somehow after mumbling her way through something, she came back with a slightly lower number and once again I explained that her number was still higher so there she goes again, asking me the same questions over again and then finally she get to a number that was $80 less than the quote that I got myself (without changing anything!). No complaining from me there! Then I was asked if I wanted their "adjusto" "thing" which would record our driving habits; it would knock off another 5% from our rates so I went for it. The only problem was, is that now she comes back with another number which was more than 95% of the quote which she just gave to me. I was becoming rather impatient at this point but I calmly explained how to reduce my quote by 5%. From that point onward she barely listened to me at all and denied haven given me the quote that I agued she had. Then I suggested that we just go back to the original quote and then proceed to lower it by 5% for the "adjusto" thing but then she came up with a different starting number altogether. At this point I figured that Desjardins was not a company that I wanted to deal with if their agent could not do basic arithmetic (most of which I thought was intentional).
She then hung up on me! Unbelievable! I thought about how a claim scenario might go with them and after reading some of the reviews on this site, I kind of get the gist of what it might have be like. I have no time for companies like Desjardins. Too bad, thought I was going to get a good deal on my car insurance!

I got a quote. The agent insisted on activating the home and auto insurance pending negotiations with my current insurer explaining that I could always call to cancel. I called back to cancel before the start date. The rudeness begins. The lady eventually cancelled the auto but apparently leaves the home insurance active without my permission. A month or more later, I see a pre-authorized debit in my bank account, call Desjardins. I was told it is for home insurance and the rudeness escalates.

I would never return to them even if they have the best rates- which I doubt they will if their agents are this rude.

Called to make ONE modification to my policy in Oct of 2013, they made the wrong change, didn't know how to fix it, asked me to be patient. Sent me 3 sets of renewal documents, all of them different, sent me other credit card billing "notifications", each one different and could not explain to me how they came up with the figures. Tried to charge my credit card after I told them not to, when the CC transaction would not go through, they sent me a bill and had the NERVE to add an admin fee of $30 even though I had sent in the new cc info before they charged my card. Have made approx 8 calls, each time I am on hold for 30 - 45 minutes while they read all the notes. They keep telling me to be patient (which I have been) and not to worry about the outstanding bill...now they have advised me that they will CANCEL my policy if I don't pay, when I (and they) don't even know how much I am supposed to pay! I am calling the Ombudsman, this is absurd

My son recently purchased a new car. He called Desjardin and spoke with a rep over the phone. He gave all the information correctly as asked (and it was explained to him/us that the call was being recorded) to the agent. The quote was prepared for him at a cost of $3800.00 per year. He signed up and and took delivery of his new car the next day. 2 days later he received a call from an insurance investigator from Desjardin saying that he did not give all thei nformation requested and that his insurance was going to increase by $1300. He had supplied all that was asked and even asked them to review the recording. The increase was due to a speeding ticket he recevied for 10 kilometers over. It was declared at the time the quote was prepared. Funny thing is that they said that somehow the conversation was not recorded and that they have no proof that he had disclosed the ticket. He did as i was a witness. There response was, "OH well, either take it or look elsewhere." We contacted the Insurance Bureau of Canada, and as expected, they are useless. This company is a total ripoff and cannot be trusted. My son will stay with them for now until he can establish his driving history. Until then, BEWARE OF DESJARDIN. THEY ARE CROOKS.

I had an accident with my brand new Santa Fe which I had purchased 3 months earlier. The vehicle was a "total-loss". I was given a rental until they offered me the buyout (3 days) I was then supposed to just fend for myself I guess...despite the fact that I live 80kms from my office in the country?

My SUV cost me $51822 financed at 2.95%...Desjardin offered me $46009.51. SO when I was given the offer I still owed $49767...I had to still pay an additional $3767 to be without without a car. YES THAT IS RIGHT! I had to pay 5k to not have a car. Then when the cheques actually comes it is $400 short, and the funds for the replacement plate were not included as specified.

This company sucks. They treat customers like crap. I intend to set up a facebook page about them and I will post a link here...lets get everyone more aware of this crappy company.

Had an accident. They weren't leaving any proper messages on my witnesses voice mails to call back. She admitted she left a message to one of the witnesses saying, "I'll try back another time." I was given a rental for the time being. I had to find out from my dealership that my car was written off, not the insurance company. After a few days the claims adjustor finally called me and said they would pay me out for my car. I agreed to this and they were supposed to send the cheque and a proof of loss to my dealership.They extended my rental to help me out for the next week until I got my cheque. A week later, I still hadn't received the cheque and my dealership hadn't received the POL. I call, the phone lines are all down. I sent an e-mail requesting someone call me because I need a car to commute to work. I call again after the weekend and they haven't even processed the cheque. Nor have they sent the POL because they 'waivered it' because of the agreement and I didn't actually need it. It would 'just be another form you would have to fill out.' They won't give me a loaner and they were 'nice enough to give it to me an extra week when they didn't have to.'
My dealership still needs the POL and I am still without cheque or vehicle. My adjustor is on vacation so it seems my claim was just put on the back burner until she gets back. Either way it's costing me more money than it should. This is so poorly handled. My dealership's financial manager even said for the 20 years he's dealt with cars, he's never seen an insurance company treat someone so horribly. They were nice enough to lend me a demo without any catch.
Find a different insurance company that treats you as a client, not a bag of money.

Bad experience with this company. First the Adjuster and Appraiser lied to me and played around with numbers over the phone, but gave much less over the email, and denied any amounts that were discussed over the phone. And customer service is being difficult with me as well. I am done with these guys and I wouldn't recommend this company for auto insurance. If you get into an accident or your car gets vandalized, they will leave you hanging and make life difficult for you. Never heard a client retention rep arguing with a customer before over a mere $17. Asked them a favor to extend the rental half a day so I can pick up my new car and they refused to help me! I am definitely cancelling with them!

Claim ajuster failed to return my call, or to talk to my garage. Refused to listen or accept the extended damage after my car was assessed by the aprasier. Whenever she called me, she told me my car rental was due and the insurance co. would not cover it. She ignored the fact and just left me face the problem on my own. Unbelievable attitude and arrogant.

Desjardins never explained about 1 yr agreement, where as in my previous insurance company I was explained if I were to cancel within 6 months, I will have to pay cancellation fee. Desjardins was comparatively low in Calgary, so I changed to it. I had been with them for almost a yr in Calgary. When I moved to Ontario the policy was changed, of course insurance rate too ( 3.87 times high compared to Calgary(depending upon location))and I was never informed that the new agreement started from the day I changed to Ontario. I realized it only after calling them to cancel my policy as I am unemployed. Yes, very high fee to cancel the policy. To get new customers they are good. To adjust your account BIG NO "they cannot BACK date". Customer service ??? "please remain on line" --- LONG HOLD. at times phone gets disconnect and you have to call back again... that HOLD goes on again...

My car was hit while parked, had to do all calling to desjardins myself as the other party would not. 2 months later he finally does and the adjuster gives me the option to choose my body shop. Little do I know that she has not been in touch with my body shop so I showed up with them not knowing a thing, and my car not going to be completed for 7 days as they are very busy. I get a rental vehicle that desjardins has set up that same day and learn on day 2 that I must return the rental the next day and that the body shop is responsible for covering the rest of the rental. Apparently a shop taking more than 2 days to repair my car is not a legitimate excuse for them to continue my rental. This company has been useless and handled everything poorly and unprofessionally.