The worst customer service.
by Maryam Barekat on Sep 21, 2023
1 out of 5 stars
Car Insurance Reviews
Desjardins Insurance Auto Insurance Reviews
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Their customer service is horrible. They lowball. The agent that I was dealing with was terrible. Did not respond to any emails. I would not recommend them.
I've been with with company for awhile I do not like how they work. Canceling was such a hassle and on top I had to pay 1 month premium for canceling on the Sept. 1 when I pay 25th of every month. I would not recommend this company. Overall the experience is not even mediocre.
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Desjardins customer for Auto insurance since 2019, had to change insurance due to address move and insurance went up $1000.
- fully paid off car
- full g
- no accidents
- no tickets
- no demerit points
Moved to a better housing situation for me & my family? One thousand extra dollars. I am sick.
I find the staff professional and knowledgeable. I have had to deal with them on 3 claims over many years. My insurance has gone down, not up. I had one free accident and the other two were when my car wasn't moving and definitely not my fault.
One was my fault, but a very minor claim and the first big snowfall of the year. Insurance paid quickly, with no issues.
The second was from a 90-something-year-old man driving backward-no issues with coverage.
Presently someone rear-ended me after I was at a dead stop for over a minute on the highway. So far, everyone has been polite and is offering me a rental even when it wasn't something I was paying for as a courtesy as I was not at fault. I have some whiplash symptoms and I expect they will be like any other insurance trying to do the bare minimum. I hope to get some massage and physio so that I can resume work at full capacity. The lost income coverage is $400/week max in Ontario. I would advise anyone with injury claims to have a lawyer since it's still an insurance company. As long as all parties remain polite in interactions, the laws are there to support justice. I do advise choosing tour own autobody shop and medical providers and not those partnered with insurance who need to please the insurance companies trying to minimize the real situation. Using my own choice of a local shop with excellent reviews leaves me as the customer to please for future business and not the insurance company. I think this is important as they don't make it seem like you can choose your own, but you can.
l am leaving this comment since I don't think happy customers leave reviews as much as unhappy ones create and unfair representation of this company. If medical injury-get a lawyer. If a collision, choose your own. Document evidence. Follow the reporting procedures and this company is good.
They are price competitive, friendly, and very prompt to answer.
Thank you for excellent service!
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This review is mainly regarding the service I received from Julie W. She is a breath of fresh air when dealing with insurance. My experience with the claims department was horrible and she stepped in and got ahold of the right people on the same day. She managed to obtain the information I needed from a 3rd party source and worked her magic. My issue was urgent and she was able to come through like a superstar. Her service is priceless and I absolutely loved dealing with her. The insurance industry needs more services like this.
I switched to Desjardins a few years ago for auto and home insurance cut my insurance by hundreds. I had my car stolen and from the agent to the adjuster, they all were polite and very helpful and resolved pretty quick, my agent is always very helpful when I call.
My car was rear-ended and there was quite a lot of damage to the back. Even after some time contacting the insurance, and extensive damage to the van, my insurance sent me to a very reputable garage in my area and covered all costs.
I am very happy with my insurance agent. Any time I require documents or have questions, I can send an email and get an immediate response.
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
I have been with Desjardins Insurance for many years and never had to make a claim. I also pay for "Valeur a neuf" which is supposed to restore your vehicle to a new one when in an accident. On June 12th of this year, I was rear-ended and they just finished repairs on my truck today (Oct 20th). When I picked up my truck the rear tail light was cracked and when I asked why it wasn't replaced they said it wasn't part of the accident, and refused to cover it. I would definitely stay away from this company they are thieves with a license.
I had an accident more than a month ago. During the accident happened and entire time that the police had arrived at the scene, I was talking to the insurance agent on the phone, and at her suggestion, I moved my car to a towing parking lot, but after more than a month, the insurance company did not take my car out of the towing parking lot and didn’t transferred it to the repair shop. And every time I call, they just say they're sorry and say they'll be back soon, but they don't do anything else.