Desjardins Insurance Auto Insurance Reviews

It's in Quebec. I "too luckily" got an accident in shadow of a bridge in downtown and so called them to make claim and ask them to make claim to the city. The lady said yes but then went for vacation without leaving any record to others. I had no choice but to wait for her back. When she came back 2 months later(that kind of claim to city has 15 days limitation after incident), I called her again but she said she didn't know AND she didn't say that she would make claim to city! And I heard she was laughing when I said she might cause to lose money on deductible of repairing and future premiums!!
I complained that to Desjardins and asked them to pay me back the deductible and change the claim to not-at-fault, but they just kept saying even if they had made claim to city in time, it would still be my fault!!
In conclusion, they don't respect your feeling!
They don't want to pay you for their fault!
They just want your money!

I got a letter stating that my insurance would be canceled , when I called them they said they tried to contact me and the numbers don't work, when I ask them what information they have on file me ,my email was incorrect,my numbers was changed and they cant seem to tell how yet they canceled my insurance on the bases that they tried to reach me at information which I didn't change.

I asked them what does the record show, and how come no one asked me my security question which was on file...I spoke to two agents and none of them could tell my why they didn't ask me my password they were like "oh Im sorry" may I have it now.

So now if it out of their control like they said on my record I will have a cancelling due to non-payment of bill but they messed up my file ( MY CARD WAS EXPIRED AND I WAS WAITING ON A NEW CARD IN THE MAIL) and I called them before it all yet my information seem to miraculously changed and had an accident while insured in September and now IS October and all of a sudden my info change,, and they were contacting me on the same information to handle my claim.

I will never recommend this company to anyone even if its ontario or another province.

Irresponsible! The worst insurance company! 1) Once removed within six months with the money from my account, without permission insured my home and withdraw money for full coverage on the car even though he was old for their understanding. I was brazenly robbed DESJARDINS. 2) When my house was robbed, they have not reimbursed payment our lost, not respond to calls for more than a year.

Based on all the reviews I've read on here, it looks like I may need a lawyer... The front end of my car was damaged by someone backing up into it at full tilt on Saturday and is not driveable in any way. Its now Wednesday and I'm still waiting for a rental. I still haven't been able to speak with my adjuster because she won't answer her phone or return my 7 messages. I spoke with someone in customer service who told me that it's my problem and I need to sort out a rental on my own time and cost. Went so far as to say that they think I'm at fault (despite the police report) and won't even go over my policy with me until they determine otherwise. I told them that I'm at risk for losing my job because I can't walk to work as it's a 40 minute drive and I'm 6 months pregnant with a high risk pregnancy and my husband has to walk 2 hours to get to work but that didn't seem to even be acknowledged. I've been with Desjardins for over 5 years and I honestly expected better treatment than this.

Was involved in an accident in February. My car was deemed a total loss. It took 5 MONTHS to get a copy of my police report. I sent the docs needed to get it but they seemed to have disappeared and were never seen. So I sent them again. And again. Aaaand again. Finally they got them and my adjustor got my police report. According to the report I was 0% at fault and according to my policy I should be covered since it is not my fault. Right? WRONG!!! So wrong!!!!! My car was being held in storage so my rep called me and said they will only pay 1 cent to the towing company. So I was advised by my adjustor to scrap the car and use that for a payment. So I did as I was told and have my authorization to the towing co. Fast forward 5 months, I am now being penalized for following my adjustor's instructions. They are going to shave off 30% of total value of my car. I argued and argued with her, and got it down to 20%. I argued again that I only did what she told me to do. She put me on a long hold and came back and said that they will give me back the full cost of my car at the time of the accident. Great. Now I'm fighting tooth and nail for them to pay for my rental. According to my policy they will pay for a rental up to 2 days after I receive my settlement offer. Well I just received my offer 2 days ago and the rental was returned MONTHS ago.....and they are only willing to pay less than half of that. Awaiting a call from manager at this point. It's taken 6 months to get this resolved. This is ridiculous. Stay away. Save your nerves.

I will never recommend this insurance company to anyone.
Bad customer service and generally very poor services compared the value you're paying !
Also when I wanted to cancel my contract with them,they were very rude and kept transferring my call from one person to the other. Eventually they ripped off an extra 350 dollars in addition to the cancellation fee. Unbelievable!

They push you around even when you are completely innocent. Disgusting corporate greed! Do NOT use this insurance company!

Friend had a claim with them. Awful service. Lowballed on the offer for their car. No return calls. Slow. Uninformed. Do yourself a favour, shop elsewhere!!! Terrible company..

After searching for a more comprehensive insurance program that included Home & Auto at a reasonable price I cancelled my Desjardins auto insurance effective May 1, 2015.
Unfortunately, they would not give me a formula detailing a cancellation charge and then made an unauthorized withdrawal from my bank for 30% of the remaining two and a half months of my contract!
I will never recommend or shop Desjardins because of what I call a shady, and underhanded process at that company.