Desjardins Insurance Auto Insurance Reviews

My wife's car was rear-ended; not her fault. Once they approved the estimate, the repair shop advised us it would be done in 2 weeks. The adjuster told us we could only have the rental for ten days "because that's the time our preferred shop would take". We had to fight back and forth for extension. Very rude on the phone, left my wife shaking. He told her she "needs to put pressure on the repair shop". That's his job. We have a contractual right to pick whatever shop we choose and it doesn't say if we don't pick their shop that they can short us on the rental. Then the shop had to re-order a part because the part their estimator ordered was the wrong part. That added 2 days to the repair but the adjuster only approved 1 extra day. We had to fight again to get the extension that was caused by their mistake. Last minute we find out, from the car rental place, that the adjuster told them to bill us directly instead of billing Desjardin, and we could "apply" for reimbursement. Outrageous, terrible service.

When I was doing the claim, the agent told me that my first accident would be forgiven because it is the first one and my record was good before.
I double checked with him and he was certain about it.

I was glad and move money around and plan to get a new car.

After a day, when I mentioned it to the lady who was taking care of the claim. She told me that it would not be forgiven and would increase my insurance. She admitted it was an error on their side.

So I started changing the plan and getting a used one instead , trying to get quote for used car on their website.

A salesperson or representative call me on Sat and wanted to sell me something based on my online quote. After explaining to her, she said she would like to help and transfer me to her colleague

However, her colleague blamed me for not knowing the policies throughly. I told her that I trusted the first agent as a professional who knows about the auto insurance better than I do. And then she started becoming really rude and arrogant, said it was my responsibilities , and not theirs. And when I told her I was prepared not to drive once the insurance matures. She responded by " It is your choice not to drive" , really really rude way/tone.

They are the worst you can possibly go to. I am currently having a terrible experience with Desjardins both car & home insurance.
The rude and racist customer service ruined my week because of a lousy mistake on their end and increased in total $120 for an address update for on both coverage. I really want to escalate this issue and also search for a new auto insurance company. Its been such a horrible experience.
Seems they plan to make mistakes and when you ask for updates, they increase monthly payments. Stay away please.