Desjardins Insurance Auto Insurance Reviews

Desjardins never explained about 1 yr agreement, where as in my previous insurance company I was explained if I were to cancel within 6 months, I will have to pay cancellation fee. Desjardins was comparatively low in Calgary, so I changed to it. I had been with them for almost a yr in Calgary. When I moved to Ontario the policy was changed, of course insurance rate too ( 3.87 times high compared to Calgary(depending upon location))and I was never informed that the new agreement started from the day I changed to Ontario. I realized it only after calling them to cancel my policy as I am unemployed. Yes, very high fee to cancel the policy. To get new customers they are good. To adjust your account BIG NO "they cannot BACK date". Customer service ??? "please remain on line" --- LONG HOLD. at times phone gets disconnect and you have to call back again... that HOLD goes on again...

My car was hit while parked, had to do all calling to desjardins myself as the other party would not. 2 months later he finally does and the adjuster gives me the option to choose my body shop. Little do I know that she has not been in touch with my body shop so I showed up with them not knowing a thing, and my car not going to be completed for 7 days as they are very busy. I get a rental vehicle that desjardins has set up that same day and learn on day 2 that I must return the rental the next day and that the body shop is responsible for covering the rest of the rental. Apparently a shop taking more than 2 days to repair my car is not a legitimate excuse for them to continue my rental. This company has been useless and handled everything poorly and unprofessionally.

it is a cheating company , not trustable , desjardins is a company that cheats the customer. if you become their customer with every request they will charge you in a way that your cost goes too much , and then you cannot stop because there is a high cancelation charge. it is a "loss for customer , win for Desjardins" deal.