Desjardins Insurance Auto Insurance Reviews

Had a small accident, and the claim process is over 30 days now. No call, no email. Amanda J is the worst ever claims advisor I've seen. Very rude, no customer service at all. She sends me 15 cars to compare the price and out of them 13 are sold or not even available. Don't go with this insurance company especially if you get Amanda J as your claims advisor, do yourself a favour - ask for another person with a brain.

I am 52 years old and I have been with State Farm since I was 16. Desjardin bought State Farm in Canada. I have 3 cars and my home insurance with State Farm. I received my first automobile insurance renewal with Desjardins and they raised my rate by 20% for absolutely no reason. That prompted me to shop around for an alternate insurance company. I was paying $ 465.00 per month for 3 cars and my home. My new rate with the same and even better coverage through a broker is $ 322.00 per month. That is a savings of over $ 1700.00 per year. After reading the reviews on poor customer service offered by Desjardins (Certas) I am happy I made the switch and I encourage all current State Farm/Desjardins/Certas customers to look at an alternate provider. I would suggest going through a broker and using Royal Sun Alliance

tried charging me $160 a month for storage insurance for my '88 Jaguar XJS, OUTRAGEOUS, I'm LEAVING THEM!!

Tried charging me $160 a month for storage insurance for my '88 Jaguar XJS, OUTRAGEOUS, I'm LEAVING THEM!!

It is so sad that Statefarm Canada was purchased by these robbers! I was a 30year client with Statefarm and have nothing but praise for the honor and integrity of that company. Fair, honest and easy to deal with. When I got notice of Des Jardin's buyout effective December 2015 I was aprehensive but but left my coverage with them for the past year. It has been a year of frustration and immense dissatisfaction. It ends today!
You see I had a minor accident last year. I backed into a car and the square part of my trailer hitch left a mark on the other guys bumper. Like a good dooby I called the claims number (no point in trying to deal with the local office cuz they don't do that anymore!) I told them what had happened BUT said that I doubted it would be much more than the deductible of $500.00. What? Guess that was the wrong move*# I'm honest and up front. Not so with these guys. The damage was just over $500... So NO CLAIM. That's what I thought, and what was confirmed by them when I called them back to say there was really no point in putting in a claim.
Today I was told that my phone call meant I had an "at fault accident". And my insurance was going up on this vehicle by $500.00! WTF!!! They paid out NOTHING! And I spent more time on hold than than they spent speaking with me! And we have three other vehicles insured with them so add it up folks and they would all have an increase. I feel insulted and very angry. But that's the way they do business. Complaints mean nothing to them. Even my local guy agreed that they were bad to deal with when there is a claim... A real claim that is.
I feel sorry for all the Statefarm guys that are now working for this unethical, rude and disrespectful company. After 30 years I'm gone. Of course I'll wait til March to pull two of the vehicles because the penalty is ridiculous if I cancell now. God forbid I have to deal with them in the meantime.
I can't say enough about how rotten they are. I will tell any one who will listen to run as fast and far as they can from them! (Wonder what it would be like if you had life insurance with them and you died? )
Wish I could send all these posts out to tell the world how dishonest and arragant this company is! Maybe I'll just send the like to everyone I know and all "their" email addresses I can find.

i was involved in an accident december 11 2015 not at fault , it was completely the other drivers fault as he didnt stop at the stop sign and t boned me.the car was totaled and written off. Sophia was the lady that was dealing with my case . today is january 25 2016 and i still have not received any funds for the car and Sophia is not where to be reached, constantly trying to fight my way through to settle the case and almost 40 days later the case was settled but it wasnt easy. this lady Sophia did absolutely nothing for me and she should be fired if you do decide to go with this company getting insured is the easy part. god forbid u get into an accident not at fault be prepared to wait over 30 days to settle the case this company is a joke, very organized unprofessional and just plain rude. words cannot describe my frustration with this company which has resulted to me writing my first ever bad review about a company . i give this company -5/5

Was searching for less paying insurance on car, at start the agent provided a low price then after couple days before policy too over are increased the price has charged payments then after month and half the Desjardins canceled our both car insurances, Worst insurance company ever,

This company is a joke they raised my monthly payments without informing me and then told me it was due to the truck I drive and that sorta truck has had more claims in the last year and the area that I live in has had more claims in the last year I have never even had a ticket in the last 10 years I have been driving let alone put in a claim with these retards get you insurance somewhere else!!