Desjardins Insurance Auto Insurance Reviews

I had a minor accident 2 years ago and called them to ask what should i do.. they made a claim against me and put me as 100% in fault of an accident with no complaints, no charge and no involve party !!! I didnt even know that i have a claim under my name until i tried to change my auto insurance.. ... worst ever insurance company ever

Truck was stolen, Turned up on the reserve, Totaled. Appraiser came out, a week and a half later, way undervalued my 4x4 truck , he provides only one vehicle as his "market research" and says that's what its worth. I provide vehicle pictures ,service and repair receipts and provide 6 ads of comparable vehicles from kijiji and auto trader. They don't even look at it !!!
They then send me a letter saying essentially "your vehicle is worth this" siting no evidence or research* and also say they are refusing to pay for storage cost and I only had a rental for 2 weeks!! They are rude, short and hard to understand. They yell at me and refuse to look at the information I have provided. Currently It's only been a month since the theft but now the insurance company just sent me a letter with no prior notice that They will not be covering the storage fee. I had my vehicle stolen and they treat me like the criminal even after all the premium I paid. This insurance company should be barred from insuring in Ontario

Worst company... I am calling them for more then a month and they, adjusters, are on vacation all the time. They changed my adjuster but no one replied... The worst company ever...

Please !! Stay away from Desjardins....I was with them for 7 years. In 2013, I had an accident with my BMW. They denied my claim because airbag didnt deploy or my engine was leaking oil or I was turning from the wrong street. It's been a long litigation. I am as the time of this post fighting in Quebec court to make my case heard. Worst Worst Expereince of my life. They take your money so easily and treat you like criminal.

They want to know where I got the money from to buy the car. Who borrowed me money. They ask to see the receipt, every transaction paper trail...my phone bill to see if i arrange the accident with the other driver...OOhhh.

Tried to cancel the auto and home insurance since I got a better deal. Charged me $500 for early cancellation.

I am 52 years old and I have been with State Farm since I was 16. Desjardin bought State Farm in Canada. I have 3 cars and my home insurance with State Farm. I received my first automobile insurance renewal with Desjardins and they raised my rate by 20% for absolutely no reason. That prompted me to shop around for an alternate insurance company. I was paying $ 465.00 per month for 3 cars and my home. My new rate with the same and even better coverage through a broker is $ 322.00 per month. That is a savings of over $ 1700.00 per year. After reading the reviews on poor customer service offered by Desjardins (Certas) I am happy I made the switch and I encourage all current State Farm/Desjardins/Certas customers to look at an alternate provider. I would suggest going through a broker and using Royal Sun Alliance

They push you around even when you are completely innocent. Disgusting corporate greed! Do NOT use this insurance company!

After searching for a more comprehensive insurance program that included Home & Auto at a reasonable price I cancelled my Desjardins auto insurance effective May 1, 2015.
Unfortunately, they would not give me a formula detailing a cancellation charge and then made an unauthorized withdrawal from my bank for 30% of the remaining two and a half months of my contract!
I will never recommend or shop Desjardins because of what I call a shady, and underhanded process at that company.

I called Desjardins after creating my on-line quote for our 2 cars. I had my quote printed out and in front of me. Basically I answered most of the questions over again with the agent (loosely referred to as an Agent) . She gave me a quote after randomly asking several questions (which were already answered on the quote that I had generated) but the quote was 200 and something higher than the quote that I had manually generated myself, however after double-checking all of my answers, we found that there was no differences other than the cost that she quoted. Somehow after mumbling her way through something, she came back with a slightly lower number and once again I explained that her number was still higher so there she goes again, asking me the same questions over again and then finally she get to a number that was $80 less than the quote that I got myself (without changing anything!). No complaining from me there! Then I was asked if I wanted their "adjusto" "thing" which would record our driving habits; it would knock off another 5% from our rates so I went for it. The only problem was, is that now she comes back with another number which was more than 95% of the quote which she just gave to me. I was becoming rather impatient at this point but I calmly explained how to reduce my quote by 5%. From that point onward she barely listened to me at all and denied haven given me the quote that I agued she had. Then I suggested that we just go back to the original quote and then proceed to lower it by 5% for the "adjusto" thing but then she came up with a different starting number altogether. At this point I figured that Desjardins was not a company that I wanted to deal with if their agent could not do basic arithmetic (most of which I thought was intentional).
She then hung up on me! Unbelievable! I thought about how a claim scenario might go with them and after reading some of the reviews on this site, I kind of get the gist of what it might have be like. I have no time for companies like Desjardins. Too bad, thought I was going to get a good deal on my car insurance!