Desjardins Insurance Auto Insurance Reviews

When I was doing the claim, the agent told me that my first accident would be forgiven because it is the first one and my record was good before.
I double checked with him and he was certain about it.

I was glad and move money around and plan to get a new car.

After a day, when I mentioned it to the lady who was taking care of the claim. She told me that it would not be forgiven and would increase my insurance. She admitted it was an error on their side.

So I started changing the plan and getting a used one instead , trying to get quote for used car on their website.

A salesperson or representative call me on Sat and wanted to sell me something based on my online quote. After explaining to her, she said she would like to help and transfer me to her colleague

However, her colleague blamed me for not knowing the policies throughly. I told her that I trusted the first agent as a professional who knows about the auto insurance better than I do. And then she started becoming really rude and arrogant, said it was my responsibilities , and not theirs. And when I told her I was prepared not to drive once the insurance matures. She responded by " It is your choice not to drive" , really really rude way/tone.

Save yourself the stress and get insurance from a different provider even if it costs more money. Any company would be better than this one to deal with if you have to file a claim for a not at fault accident. My car was deemed a total loss, it took over a month and numerous un-returned phone calls and getting angry to get a settlement payment for the car. They are still flat out refusing to cover costs for physio and psych which is much needed therapy recommended by two doctors due to it being a fatal accident. I cancelled my policies with them except for tenant insurance and was told I'd have to pay $56 outstanding, today they took $303 out of my account with no authorization, not even 3 days after receiving a letter saying they are charging me $278 with no explanation as to why the amount changed or anything. As if I'm not having a difficult enough time with dealing with all the mental stress and trauma due to this accident, they are now taking money that I didn't OK for them to take. I can't say enough bad things about this company, there are too many to list, go elsewhere for insurance or pray to god you never have to file a claim for anything with them.

I had a minor accident 2 years ago and called them to ask what should i do.. they made a claim against me and put me as 100% in fault of an accident with no complaints, no charge and no involve party !!! I didnt even know that i have a claim under my name until i tried to change my auto insurance.. ... worst ever insurance company ever

Truck was stolen, Turned up on the reserve, Totaled. Appraiser came out, a week and a half later, way undervalued my 4x4 truck , he provides only one vehicle as his "market research" and says that's what its worth. I provide vehicle pictures ,service and repair receipts and provide 6 ads of comparable vehicles from kijiji and auto trader. They don't even look at it !!!
They then send me a letter saying essentially "your vehicle is worth this" siting no evidence or research* and also say they are refusing to pay for storage cost and I only had a rental for 2 weeks!! They are rude, short and hard to understand. They yell at me and refuse to look at the information I have provided. Currently It's only been a month since the theft but now the insurance company just sent me a letter with no prior notice that They will not be covering the storage fee. I had my vehicle stolen and they treat me like the criminal even after all the premium I paid. This insurance company should be barred from insuring in Ontario

Worst company... I am calling them for more then a month and they, adjusters, are on vacation all the time. They changed my adjuster but no one replied... The worst company ever...

They are the worst you can possibly go to. I am currently having a terrible experience with Desjardins both car & home insurance.
The rude and racist customer service ruined my week because of a lousy mistake on their end and increased in total $120 for an address update for on both coverage. I really want to escalate this issue and also search for a new auto insurance company. Its been such a horrible experience.
Seems they plan to make mistakes and when you ask for updates, they increase monthly payments. Stay away please.

Please !! Stay away from Desjardins....I was with them for 7 years. In 2013, I had an accident with my BMW. They denied my claim because airbag didnt deploy or my engine was leaking oil or I was turning from the wrong street. It's been a long litigation. I am as the time of this post fighting in Quebec court to make my case heard. Worst Worst Expereince of my life. They take your money so easily and treat you like criminal.

They want to know where I got the money from to buy the car. Who borrowed me money. They ask to see the receipt, every transaction paper trail...my phone bill to see if i arrange the accident with the other driver...OOhhh.

Worst experience ever. Do not go with Desjardins. They will leave you hanging. From my own experience. Claim is still open after 3 months. I so fed up I’m going to care of my vehicle myself and pay expenses myself. This is insurance is junk and scammers. They did not even cover the rental car on full coverage policy. I am going and my 3 friends all cancelling the policy with them!!! Adjusters are very bad to whom I contacted with. Basically, they will not pay a penny!!!! Do not take Desjardins to be your insurance please. Find something else!!!

I was involved in no fault experience , they treated me like a criminal. Gave me no compensation , long story short it's a total scam don't risk your self for saving some $$. I currently shop for another insurance.

My ordeal took 2 months.

I had to make car payments on a car they took possession of (total loss). All instructions given were incomplete, wrong or unclear. I was lied to repeatedly, told things would be done but they never were. It took dozens of calls to force things to move. More than a month after my accident, they finally sent a check by regular mail a full week after saying they were sending it by express mail. And they kept treating me like I was somehow wrong to expect them to simply do what they said they would do.

And then I tried cancelling the insurance. That alone took four different people, a full week and many calls. I was told it would be done by them after the settlement, that I had nothing to do. The same person who told me that then told me I was responsible for cancelling the insurance when I called after they charged me another month for a car they legally owned. She seemed quite happy about my demise. I genuinely believe she took pleasure from screwing with honest people.

After many days and many calls, I finally got an agent that wasn't a sociopath, and that didn't understand at all why everything was so poorly handled. She said all she had to do was click on Cancel, demonstrating all the other agents were either lying or incompetent.

The accident was a pleasant experience compared to dealing with Desjardins. I'd rather get rammed by 20 more trucks than have to deal with them again.

And top it all off, every other car insurance company charges less than they do. I thought paying more was worth it for the service... I just paid more to be insultingly mistreated.