Desjardins Insurance Auto Insurance Reviews

Based on all the reviews I've read on here, it looks like I may need a lawyer... The front end of my car was damaged by someone backing up into it at full tilt on Saturday and is not driveable in any way. Its now Wednesday and I'm still waiting for a rental. I still haven't been able to speak with my adjuster because she won't answer her phone or return my 7 messages. I spoke with someone in customer service who told me that it's my problem and I need to sort out a rental on my own time and cost. Went so far as to say that they think I'm at fault (despite the police report) and won't even go over my policy with me until they determine otherwise. I told them that I'm at risk for losing my job because I can't walk to work as it's a 40 minute drive and I'm 6 months pregnant with a high risk pregnancy and my husband has to walk 2 hours to get to work but that didn't seem to even be acknowledged. I've been with Desjardins for over 5 years and I honestly expected better treatment than this.

Was involved in an accident in February. My car was deemed a total loss. It took 5 MONTHS to get a copy of my police report. I sent the docs needed to get it but they seemed to have disappeared and were never seen. So I sent them again. And again. Aaaand again. Finally they got them and my adjustor got my police report. According to the report I was 0% at fault and according to my policy I should be covered since it is not my fault. Right? WRONG!!! So wrong!!!!! My car was being held in storage so my rep called me and said they will only pay 1 cent to the towing company. So I was advised by my adjustor to scrap the car and use that for a payment. So I did as I was told and have my authorization to the towing co. Fast forward 5 months, I am now being penalized for following my adjustor's instructions. They are going to shave off 30% of total value of my car. I argued and argued with her, and got it down to 20%. I argued again that I only did what she told me to do. She put me on a long hold and came back and said that they will give me back the full cost of my car at the time of the accident. Great. Now I'm fighting tooth and nail for them to pay for my rental. According to my policy they will pay for a rental up to 2 days after I receive my settlement offer. Well I just received my offer 2 days ago and the rental was returned MONTHS ago.....and they are only willing to pay less than half of that. Awaiting a call from manager at this point. It's taken 6 months to get this resolved. This is ridiculous. Stay away. Save your nerves.

I will never recommend this insurance company to anyone.
Bad customer service and generally very poor services compared the value you're paying !
Also when I wanted to cancel my contract with them,they were very rude and kept transferring my call from one person to the other. Eventually they ripped off an extra 350 dollars in addition to the cancellation fee. Unbelievable!

They push you around even when you are completely innocent. Disgusting corporate greed! Do NOT use this insurance company!

Friend had a claim with them. Awful service. Lowballed on the offer for their car. No return calls. Slow. Uninformed. Do yourself a favour, shop elsewhere!!! Terrible company..

Desjardins Insurance is the worst insurance company, They are VERY Rude and they also try to invade your privacy to the address where others have their licences, i was removed from this terrible insurance company because a family member told them to go **** them selves, now they take it out on another member on the same address.... Biggest Scam Insurance Company Around... I Highly do not recommend you choose this company at all, even a 10 year-old is more respectful than these people at the office

My car was hit and run, after contacting the police I call Desjardins to start a claim. The first Rep I talked with told me that this was not covered under my police, out of fear of having my rates increased I did not file a claim. After learning my car should be a write off I filed a claim. The clams office called me 3 days after I submitted my claim at the end of her day, witch in Alberta is 2PM, she did not leave me a claims number. I called her back after receiving the voice mail and left a message. I waited the one businesses day NO phone call, I waited a SECOND business day NO phone call. I called back and left another message. I waited the one businesses day NO phone call, I called again and left another message. NO phone call. I called a 4th time, she answered the phone. I INTRODUCED MYSELF told her I was not given a claims number, and described the situation. Her words were "Oh your the Hit and Run girl, ya that wont be covered under your policy". I told her I have a name. I could go into more detail but basically she was INCREDIBLY RUDE, she didn't look up my information till I ASKED her too. I contacted there customer complaints department and told them my situation, SAME THING, they didn't care!!!!

To sum up, don't have insurance with this company. they Lack compassion, understanding and the ability to look at individual situations.
To rewrite the words of there president in the truth,
WE will not be there when the unexpected happens, you will not get to rest assured, we will not be there for you today the day of your accident, and diffidently not tomorrow.

Who wants to hear a rant? Nobody.

So, I'll give you my conclusions only.

I am speaking moreso of my adjuster, claims advisor, Amanda M. at Dejardins.

She did very little work and investigation into the accident. Her lack of effort resulted in liability on my part.

She seemed to delight in hearing me get upset. This scares me, since other adjusters at Dejardins did not have this attitude.

Amanda M. was certainly not working on my behalf, and wanted to wrap up my claim asap. This is before the requested police report even arrived at Dejardins' office, and a few other pieces of info such as witness statements.

And no returned phone calls to add insult to injury.

Amanda is dealing with claims that affect customer's future driving records and insurance premiums. Lack of empathy and unwillingness to investigate the finer details of my claim sum her up.

Knowing that your claim is in the hands of someone like Amanda M. is infuriating.

Do yourself a favour. Per chance Amanda M. is your claims advisor (adjuster) at Desjardins, asked to be transferred to a new one! Anyone is better than her.

Amanda M. is sarcastic, and she will shovel all of the company policy at you, without really addressing the concerns you raise.

Nov 4,2014. My car was parked in front of my house and hit by another car. After identified, thay told me my car was "total loss", they will pay for it, and asked me to send the keys and some docs. I did everything they ask right the way. Then its all about waiting!!!!!!!!!!!! I didnt get any phone call from them, and i tried to call my adjuster, it was voice mail all the time, and they never call back! Until Nov 25,2014, Im still waiting…

I called them for auto insurance. After 10 calls , 3 voice mails and requests to speak to a manager i got nowhere. Very very poor service, everytime I called they raised the quote........the system is totally confusing where associates dont even know whether they are taking "personal insurance" (sister company) related calls or desjardin related. Wasted my 4-5 hrs. WOULD NEVER GO BACK TO THEM OR RECOMMEND THEM TO ANY FRIEND OR FAMILY