Desjardins Insurance Auto Insurance Reviews

I haven't been insured with this company for 2 months yet. No email sent to me about my cancellation. Was only concerned for money amount owed. No explanation of why the huge amount is being taken out. Bad customer service. Zero-rating given.

I have been with state farm insurance for over three years now which was taken over by dejardins recently. Both home and auto insurance are from desjardins. The rate is good until I had a claim recently. I got rear ended and wasn’t at fault. Customer service was worst than you can think of. Andrew, the assigned adjuster, had only talked to me twice. The first one was when he introduced himself as my adjuster and the second time was when I already complaint for not getting any update about my case. Its gonna take you over 20mins every time to get through their line, and never had really given me the right information about how the process will move forward. You have to constantly call them to get an update. My entire experience with them was more stressful than the accident itself! I dont also feel like I am being represented properly. Worst customer service. I asked to talk to a manager so I could relay my feedback how bad they handled my claim - but NOBODY returned my call! What a shame! Clearly they don’t value their customers. I will never recommend desjardins to any of my friends, and all I can recall from this company is the worst experience I had with them

Terrible customer service and would not address my concerns when I called customer service numerous times. Manager encouraged me to look elsewhere for insurance so I took them up on their offer and ended up saving over 400$ per year. Had both autos and home insurance with them; saved on both. Learned later that they had not rated me for many of the discounts that I could have received including winter tires, low KM's driven and they inexplicably had me down as using one of the vehicles for business use- all wrong. Was paying higher than I should have for over 2 years- they could not have cared less.
Terrible claims experience too, was willing to ignore that and stay with them, but changed my mind after this last experience

Gave them all my information on my driving record and got a premium. Two weeks later my premium goes up to $60 a month because they have apparently found new information that they weren’t aware of. Don’t get insurance from these scum bags

They are a complete joke, if you have a claim on your car watch out, they will push you to use their preferred garage that has a deal with them. Furthermore, they use a third party appraiser that's hired strictly to low ball you. The ultimate goal is profit at the expense of the customers. Please take my advice and do your homework, the shops in my area refuse to work with them. Ontario government should step-in CROOKS.

Unfortunately, I was involved in an accident on March 29 and I have approached this insurance company to follow the claim procedures. They take forever to come up with a report or disburse the check. It is more than a month now and I don't have a result yet. I advise you not to go with this company EVER

I have auto insurance with them, my car was hit by another vehicle and damaged, I asked if I could get the insurance payout to my name as it was gonna be around 6500 and most of that was for labour cost, so I told them I wanted to fix the vehicle myself and they said: yes. Two other people told me yes - now they are running me around saying they can't when it's not even their money, it's the other guy's insurance that will be paying on top of that. They wanted to charge the 1000 deductible when it was not my fault. Bunch of losers, thinking they can tell me what to do with my money. And the reason I did not want to take it to the shop is they kept it an extra week before and did a crappy job at fixing it. They better resolve and give me my money or I'm suing them.

They unbelievably contacted me to justify their increases. Below are their communications and my response: The statistics tell the story. There are several factors that impact the premiums Canadian drivers pay today. Here are some facts and stats to help you better understand: Distracted driving has become a widespread problem across Canada; there’s more distraction on the roads than ever. Distracted driving is one of the leading causes of fatal collisions Canada-wide and is responsible for a greater percentage of road fatalities than impaired driving. Drivers who text while driving are 23 times more likely to be involved in a car accident or near-crash situation. While vehicles are technologically more advanced and do a great job of keeping Canadians safe, their high tech components are also more expensive to repair, which contributes to increased claims costs. A simple fender bender now costs thousands of dollars to fix, which was not the case before. 4 tips to help keep your premium down. Even if you have little control over the stats and facts stated above, there are ways to be proactive! Take a look at the tips below to help lower your auto insurance premium. Stay claims and conviction-free. To this day, being a careful and focused driver remains the best way to avoid an accident. Not only can distracted driving compromise your safety and other people’s, but you could also end up getting a ticket or getting into an accident, which both impact auto insurance premiums. Insure all your vehicles with us. The math is simple: the more vehicles you insure with your insurer, the more you save. Reduce coverage on older vehicles. If you own an older car that’s not worth repairing, consider removing the Collision and Comprehensive coverages. Consider a usage-based driving program. Sign up for a usage-based driving program. You could receive an additional discount on your premium for having good driving habits. Get informed! ------------------------------------------------------------------------------------------------------------------------------------ This email is insulting. I don’t have time to rant on about the Ontario insurance industry, which is known for collusion and corruption, but here are some key points to consider before sending messages like this to your clients. 1) Neither my wife nor I are distracted drivers, so why are our premiums increasing for a second consecutive year? Make the offenders pay more. 2) We don’t drive expensive to repair vehicles. Increase premiums for the wealthy who drive expensive cars. 3) We are claims and conviction free, yet we continue to be penalized financially. 4) Why is our home insurance also increasing significantly for the second year consecutively? 4) For what it is worth, I registered a complaint with the Insurance Ombudsman. I certainly hope Desjardins improves their client-retention marketing and communication strategies. We’ll be shopping around for our renewal unless Desjardin significantly improves their offering.

I have never, in the history of all my insurable (in Ontario) life, ever had to deal with such a deceptive, crooked and dishonest company like Desjardins. Ever since they took over from State Farm I've had nothing but hassles dealing with them. It's brutally clear that they have no intentions of providing the service (the paying customer) that's expected. I will definitely be looking for a new insurance provider pronto. Don't waste your time believing their lies. Look elsewhere!

Let's say I could build a whole damn car and total it and build it again and this insurance company still wouldn't have an estimate done. My beloved Subi was involved in an accident and today marks the 40th day and still no estimate done. I would suggest staying away from this insurance company. Absolutely no regard for customers injuries or their property. My best friends got in an accident and had an estimate in under 3 days. This is a damn estimate we are talking about, I'm not even talking about getting my car fixed, a DAMN ESTIMATE!!! Had to give a 1 star because that's how low this scale goes. My poor car deserved better, not to mention, the other driver was found at 100% fault.