Desjardins Insurance Auto Insurance Reviews

Tried to cancel the auto and home insurance since I got a better deal. Charged me $500 for early cancellation.

My car was hit while parked by a drunk driver. The police got the drunk driver and submitted all the papers and testimony to our insurance company. Of course, the accident was not our fault. However, Desjardins was insisting that there was no proof that it really was the drunk driver who hit our car - they had to wait until they got the court judgement confirming it really was that driver who hit our car.
Meanwhile, our car was parked at a garage (charging us about 30$ a day), even if it was a complete loss and scrap material - Desjardins insisted we kept it (and not to throw it away for scrap), so there was still proof of the accident. About 2 and a half months later, after many lawsuit threats, screams, and compulsive calling to them, they agreed to compensate us the 'value' of our car, which of course was super underpriced, and most of it went to pay for the parking fees we had accumulated (about 2500$).
total scam, and no one can/is doing anything about it! laws protect insurance crooks

I was injured in a car accident and it was my not fault . They did not care for my well being , they denied me treatment plans that were recommend by my Doctor and Physiotherapist . They had the nerve to spend money on private investigator to watch me , and pay another Doctor who was biased to do a test me , which you could have clearly seen I was in pain . That doctor gave a false report so I would not get treatment . Don't let a low price premium fool you when you need someone to help you.

To all you adjusters who made bonuses and raises for deny treatment plans , I hope you rot in hell for the people you made suffer.

As my car and home insurance was rising, I got a quote much cheaper than desjardan. My child got her G2 i called to inform them, and even though she went to a driving school, Desjardans does NOT offer a discount for this, it cost an extra $880 a year for her, my other insurance company, it was an extra $500 for my other daughter, I complained, they said basically too bad! Nothing I could do. I noticed they deducted way more from my account, would total about $1300 a year, complained, they called me and said they reviewed the tape and told me I was told in the conversation it would be $1300 a year, what a bunch of liars!! can not wait to leave them, and I haven't been with them even a year!! Worst insurance company I have ever had!!

This company has made over 5 mistakes in Billing over the course of 2 years, in which they've had to be credits my NSF fees due to their own acknowledgement of having messed up.
Speaking to a customer service representative, you have to be very specific for them to make notes about what you spoke about as they will not follow through with what they've said... It's very strange how such a big company can make so many errors. They don't listen to customers at all.
Switching companies also saved me $80/month for an 08 Land Rover driven in Toronto.
Insurers beware, there are better insurance companies out there.

I had a claim; it was not my fault.
everyone at this organization treated me as if I were wearing a mask and sticking them up.
No more.
I'm going to give my money to someone else.

A car backed into me.
I was there; I got the drivers info.
I gave it to the adjuster
The adjuster did not look at my car but based his assessment on photos taken by the body shop.
Would support replacement of my door with a used door. I explained that this is a unique car, stored each winter and rust free. Would I get a rust free door? “ A used door. We only buy new when we can’t find used” When can you not find used these days? I can see it if it’s a Honda Civic but a ‘classic’ car does not have the same criteria used. Could not care less. That’s why I could not care less about staying with this company.
After 33 years of no claim house insurance; 41 years of no claim car insurance, this is not what I have paid hundreds of thousands of dollars worth of coverage for. I’m taking my $8500 a year policy to someone else.

Been with the company for 40 years, Auto and Home Insurance. Had my first auto accident claim and it has been a nightmare. Desjardin hires independent companies as adjustors whose primary purpose is to deny claims. These adjustors will treat you like a criminal even when there is a legitimate claim. Really disappointed, what is the point is paying premiums for coverage because when you need help the most Desjardin does not want to help you!

I had an accident early this month not my fault. This company is by far the worst one. I hated them so much I am now currently shopping around for a different auto insurance company . I do not recommend this company to anyone!!

Had a small accident, and the claim process is over 30 days now. No call, no email. Amanda J is the worst ever claims advisor I've seen. Very rude, no customer service at all. She sends me 15 cars to compare the price and out of them 13 are sold or not even available. Don't go with this insurance company especially if you get Amanda J as your claims advisor, do yourself a favour - ask for another person with a brain.