Desjardins Insurance Auto Insurance Reviews

They are a complete joke, if you have a claim on your car watch out, they will push you to use their preferred garage that has a deal with them. Furthermore, they use a third party appraiser that's hired strictly to low ball you. The ultimate goal is profit at the expense of the customers. Please take my advice and do your homework, the shops in my area refuse to work with them. Ontario government should step-in CROOKS.

Unfortunately, I was involved in an accident on March 29 and I have approached this insurance company to follow the claim procedures. They take forever to come up with a report or disburse the check. It is more than a month now and I don't have a result yet. I advise you not to go with this company EVER

I have auto insurance with them, my car was hit by another vehicle and damaged, I asked if I could get the insurance payout to my name as it was gonna be around 6500 and most of that was for labour cost, so I told them I wanted to fix the vehicle myself and they said: yes. Two other people told me yes - now they are running me around saying they can't when it's not even their money, it's the other guy's insurance that will be paying on top of that. They wanted to charge the 1000 deductible when it was not my fault. Bunch of losers, thinking they can tell me what to do with my money. And the reason I did not want to take it to the shop is they kept it an extra week before and did a crappy job at fixing it. They better resolve and give me my money or I'm suing them.

I have never, in the history of all my insurable (in Ontario) life, ever had to deal with such a deceptive, crooked and dishonest company like Desjardins. Ever since they took over from State Farm I've had nothing but hassles dealing with them. It's brutally clear that they have no intentions of providing the service (the paying customer) that's expected. I will definitely be looking for a new insurance provider pronto. Don't waste your time believing their lies. Look elsewhere!

Let's say I could build a whole damn car and total it and build it again and this insurance company still wouldn't have an estimate done. My beloved Subi was involved in an accident and today marks the 40th day and still no estimate done. I would suggest staying away from this insurance company. Absolutely no regard for customers injuries or their property. My best friends got in an accident and had an estimate in under 3 days. This is a damn estimate we are talking about, I'm not even talking about getting my car fixed, a DAMN ESTIMATE!!! Had to give a 1 star because that's how low this scale goes. My poor car deserved better, not to mention, the other driver was found at 100% fault.

Charge a hefty cancellation fee! More than 1K, just for cancelling auto insurance. Never indicate in advance their insurance is indeed a contract with heavy fees to break!
Worst insurance to deal with

DESJARDINS - ABSOLUTELY THE WORST COMPANY I HAVE EVER EVER EVER HAD TO DEAL WITH. I was in an accident January 2018 - 10 months later, I am still fighting with them to pay some of the repairs. They keep saying yes, yes we agree to pay a certain amount but yet 10 months later still no money from them. I just got fed up and wanted my truck fixed before winter, so I ended up just paying for repairs myself. I was granted massage therapy and physiotherapy after this accident, which I used up. Now I am fighting with them to simply close my claim so that I can move on and be done with them once and for all. The massage and physiotherapy offices have been trying to get ahold of them for months now too and finalize my claim and to close my file. To make matters worse, I can not get coverage with a new insurance until the claim is CLOSED with Desjardins

After 3 months, I finally have resolved my claim. Anybody insured with this plan should be aware that it is vital to understand it before paying the additional premium. It is written very poorly and lacks much clarity. The Superintendent of Insurance (Alberta) was involved in my claim and has asked for additional clarity in the documentation. There is no definition of total loss so each claim has its’ own definition provided by the adjuster. Unless you can prove a total loss it will be considered a partial loss so the threshold is critical. So much so that I would advise all to get the definition before paying further premiums, which will rise each year. The value of the damaged vehicle must be added to the cost of repairing it and the cost of the rental. If that amount exceeds the cost of replacing your vehicle you have a solid argument to demand a new current year vehicle.

Last year my rate was $109 per month, this year went up to $115 even though I was convinced at the begging to use App which is measuring my driving and gives the discount at the end. So my discount was 21%! Now count $109 vs $115 and where is 21%? They said they change parameters in the system - good not know but I see >30% increase (including 21% discount). Never trust this company.

I've been insured with desjardins auto insurance for over 5yrs then they just increased my premium without any notices.
I haven't got any demerit points or claims or tickets.
They've been collecting over $2,000 per year from my account and now they want more money!!
Beware of this insurance company.