Car Insurance Reviews

Desjardins Insurance Auto Insurance Reviews

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(267 reviews)
Desjardins Insurance
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Most rude insurance guy

by pedropenduko on Dec 29, 2017
1 out of 5 stars

They won't even talk to you politely. This is the most rude insurance company I have ever talked to in my entire life. I was asking the guy's name and he just dropped the call. That is so nice right.

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Very rude

by GlenP on Nov 21, 2017
1 out of 5 stars

My wife's car was rear-ended; not her fault. Once they approved the estimate, the repair shop advised us it would be done in 2 weeks. The adjuster told us we could only have the rental for ten days "because that's the time our preferred shop would take". We had to fight back and forth for extension. Very rude on the phone, left my wife shaking. He told her she "needs to put pressure on the repair shop". That's his job. We have a contractual right to pick whatever shop we choose and it doesn't say if we don't pick their shop that they can short us on the rental. Then the shop had to re-order a part because the part their estimator ordered was the wrong part. That added 2 days to the repair but the adjuster only approved 1 extra day. We had to fight again to get the extension that was caused by their mistake. Last minute we find out, from the car rental place, that the adjuster told them to bill us directly instead of billing Desjardin, and we could "apply" for reimbursement. Outrageous, terrible service.

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Rude agents on phone

by vikas56 on Nov 5, 2017
1.5 out of 5 stars

I had a horrendous experience with a Desjardins agent on the phone, when I inquired as to why my insurance had been arbitrarily jacked up in the middle of a term. She was very controlling and rude and . It is my money that I am paying and need to know where it is going. When the time for renewal came up, I took my business elsewhere.

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Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.

Not trasted company

by andrei on Oct 6, 2017
1 out of 5 stars

Last year my rate was $109 per month, this year went up to $115 even though I was convinced at the begging to use App which is measuring my driving and gives the discount at the end. So my discount was 21%! Now count $109 vs $115 and where is 21%? They said they change parameters in the system - good not know but I see >30% increase (including 21% discount). Never trust this company.

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Terrible company

by Chris on Sep 28, 2017
1 out of 5 stars

I've been insured with desjardins auto insurance for over 5yrs then they just increased my premium without any notices.
I haven't got any demerit points or claims or tickets.
They've been collecting over $2,000 per year from my account and now they want more money!!
Beware of this insurance company.

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Awful service

by Adriana Sanchez on Sep 5, 2017
1 out of 5 stars

After 7 years, they could not cover me more. I did not have any accidents or tickets, I just move, but the agent on the phone was horrendous. simply horrendous!!!

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Review topics
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.

No witness 50/50

by James Pah on May 31, 2017
1 out of 5 stars

I got hit my car in London, Ontario that was the first time I have had an accident. I didn't have a witness. I called for the claim she was rude and did not call me back as they promised within 3 days. After I called them back and ask for the claim they said you do not have witness so 50/50! What the heck? Now, I got a lesson from this story that you can hit any car make sure there is no witness. By rules, it is his fault! I want to say everyone please buy and uses dashcam in who never knows what will happen in the future in this day won't be a witness for you because they are not willing to waste their time for you.

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Stay away from this company

by Umit Singh on May 30, 2017
1 out of 5 stars

I had full coverage and I was hurt in a collision, they didn't give me a rental 'cause they said until the investigation is over they can't do anything. It's been 2 months and still no rental and reimbursement for my vehicle. I can't get to work and am gonna lose my house soon. My adjuster keeps making up every excuse in the book. This is what I got for getting full insurance from this company.

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GO ELSEWHERE

by betty on Apr 13, 2017
1.5 out of 5 stars

READ ALL THE REVIEWS BEFORE BEING INSURED WITH THEM. A friend of my son was with them and took more than three months to settle his claims. Goodbye to them.

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Horrible Horrible Experience

by desjardinsks on Apr 1, 2017
1 out of 5 stars

When I was doing the claim, the agent told me that my first accident would be forgiven because it is the first one and my record was good before.
I double checked with him and he was certain about it.

I was glad and move money around and plan to get a new car.

After a day, when I mentioned it to the lady who was taking care of the claim. She told me that it would not be forgiven and would increase my insurance. She admitted it was an error on their side.

So I started changing the plan and getting a used one instead , trying to get quote for used car on their website.

A salesperson or representative call me on Sat and wanted to sell me something based on my online quote. After explaining to her, she said she would like to help and transfer me to her colleague

However, her colleague blamed me for not knowing the policies throughly. I told her that I trusted the first agent as a professional who knows about the auto insurance better than I do. And then she started becoming really rude and arrogant, said it was my responsibilities , and not theirs. And when I told her I was prepared not to drive once the insurance matures. She responded by " It is your choice not to drive" , really really rude way/tone.

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