Desjardins Insurance Auto Insurance Reviews

This is the worst company to get information about your billing amounts and cancellation information. No one can explain how these are calculated, agent, billing department or their complaint department. They like passing you I think in the hopes you go away. Their premiums are atrocious we have saved over $2000 by switching to another carrier.

Every year renewal, they treat their clients like ATM, even without any claims, and perfect record. I have switched to another company when they had raised my rate by 66 dollars for no reason. They just want your money. Stay away from them!!!

I have an open claim with them for 4 months now! They stopped paying for my rental and the storage and I have to pay it out of my pockets and nothing is solved yet!

Absolutely horrible experience!!!!
I would give zero stars if that was an option.
I have had exceptional service from previous insurance companies; however, Desjardin wins the prize for the worst insurance company (hands down).
I am speaking from my own experience here, but I have spent more of my time chasing down a decision on a claim. The adjuster (in my opinion) needs to seek employment in some other line of work.
You clearly do not know how to communicate, or for that matter make a decision. Reputable insurance companies do...I see why you work with Desjardin.

Currently, I am a customer and have had nothing but a terrible experience with them over and over... It is: - "oh please, hold while I transfer you..." then get the old hang-up experience. They are garbage how bad is it that I need to get authorization from them to pay them! Absolutely absurd...

I've had 2 claims while insured with Desjardins' auto insurance and let me tell you, I have never in my entire life had to deal with a company that has given me this many headaches and caused this much stress in my life.
On my first claim, I was lied to by an agent and told that I was NOT at fault only to find out 2 years later that I was at fault and that's why my rates went up!
On my second claim, Desjardins tried to take advantage of me by only paying me $7000 for a write-off. I fought with Desjardins for 3 months and I won. We settled at $8800. Wow! They made an $1800 mistake and it only took 3 months for them to admit it.
I say this as a warning do not insure your possessions with Desjardin, I highly suggest you pay the few bucks per month extra for a different insurance company that will have your back in your time of vulnerability.

These scammers blame an exhaust for causing an accident! they said it was because of an after-market exhaust that what caused an accident, are these people for real?

I have been with this company for years, I feel extremely regret that I had not left soon. The staff there are so aggressive, in a very bad attitude, they don't care if the clients leave of stay. Whenever you have some questions, they will always push responsibilities to you, said it is your fault. And they even give wrong information.

An agent called Nelly G, her address is 165 Dundas Street West, she is the one who always speaks in a very rude and aggressive way, she doesn't care about the client's feeling, she is the most aggressive and rudest person I have ever seen. I feel bad for her, and feel sad for myself why I have not left them earlier. Fortunately, I find another company and am ready to move.

Never deal with this company
- Their Billing department is great but the people in the actual agents office are horrible, they're rude and arrogant, They raised my rates without telling me and said I just had to deal with it. The complaints go on and on but in a nut shell there's no communication and then they wonder why you don't know about charges and changes on your account which is fine if you have lots of money just sitting there waiting but if you're on a budget its hard to work with. I deal with Pembridge Insurance as well and they are wonderful, I've never had a problem with them in 6 years but am having to continually deal with problems from Desjardins and be talked down to by my agents staff.

I was in an accident 4 days ago, I was not at fault, I was stopped at a red light, and was run into. So I had to deal with this joke company my adjuster from this insurance company, laughed at my claim and I was told I would deal with him, and I asked to speak with his supervisor and he said no and ended the call by hanging up, I tried calling him back but just got the answering machine. Discussing behaviour from a very unprofessional group of no-talent group of twits. I recommend you try different insurance companies before you sign with them. They also are recommending OEM parts put back on my Range Rover Evoque, it was in factory condition before the accident now it will have junkyard parts put on, we pay enough cash to grease companies like this, so really pass on any contract with them.