Cooperators Auto Insurance Reviews

We are new immigrants. Approximately two months ago we asked for a quote for car insurance and we received a fair price from Co-operators insurance. Two agents from the company gave as the same price according to the documents that we provided (driving licenses from abroad, clear accident records and driving experience).
We were asked to provide them with Canadian driving license as soon as we receive one.
Once we did, we came to the office, BUT...this time the agent said that a mistake was made by both of the agents (!), and the price should be twice higher because, they do not accept experience from out of the country!!! This is a total breach of a contract.
I have never saw a company this unprofessional .
Why do we have to pay a double price if it was not the price we agreed on? Can they change the price in the middle of a contract???
We will never do business with them again. That is for sure!

My spouse's truck was struck by a flying object in a wind storm. At first they said it was not covered, once I prooved it was, they then said there was no proof of a wind storm, then I prooved that as well. Then they said because there were no other claims that day, they dont believe us. I pointed out that there were a lot of down tress, and broken trampolines, but those people will not claim as not worth it compared to the deductable. They still refused. Not sure why we pay these guys for insurance if they are not going to cover anything.

they are a bunch of crooks! I asked for a quote for my husband and they wouldn't insure him. Then they discovered that he wasn't insured on my van and conveniently took money out of my account "because he lives at the same address." He is insured by another company. Needless to say that I am cancelling all my insurance including my home insurance. They are ruthless, aggressive, lack compassion and understanding. I'm looking into the legalities around withdrawing money from my account without my permission. DO NOT GO WITH CO-OPERATORS! If I can give them a zero rating I would.

Highway robbery -my 23 year son bought his own car and got a competitor quote for $2500 LESS per year on his vehicle. Now they are giving us a hassle about taking him off our policy because he still lives at home. HE HAS HIS OWN POLICY! We have been insured with cooperators since 1982. Absolutely no customer loyalty. Renewal time next month.. Buh bye!

I have an open claim with my auto insurance and it has been 34 days now and I am still no closer to an answer on this! My adjuster straight out lied to me about what the detective on the case said in order to hold the claim off! Cooperators still owes me $90 for a mistake on their end for not entering information correctly but everytime I ask it's going to be handled right away! I have escalated the complaint to a claims manager and am looking into escalating it higher again. I have been in a rental this entire time which they state they will only be covering $1200 worth of even tho it is their fault this is dragging on. I have already been in contact with a lawyer and all that but this is absolutely crazy considering the high rates I pay for my insurance!! Very unacceptable! I am seriously considering contacting local media to do a buyer beware story about this company!

My first couple years with this company were ok but this past year has been awful! Added home insurance which I was told would give 20% discount to auto, instead my auto jumped $13/mo plus my home insurance. Called to get this fixed and was told the guy who was supposed to enter the info was gone and didn't do it! Glad I noticed something was wrong! Then some punk lights our car on fire in front of our house while we are asleep inside. I call the next day and a lady at Cooperators sets us up in a rental and everything til we are assigned an adjuster Monday. Adjuster is a very unhappy sounding person who you can tell doesn't want to deal with this. I give her the police report number and everything. She calls back and leaves a message that they are not confirming coverage because the police are investigating because it is suspicious (well duh it should be cars don't randomly catch fire at 4am!)! Then says we informed Enterprise you are responsible to pay the rental and go have the car towed to you or salvage and your responsible for towing and storage fees. Oh but whenever the investigation is done if you have the receipts we will pay for some of it! Can not wait for this to be over so I can switch companies!!!