WANT THE OWNER TO SEE THIS
by Tushar Arora on Mar 22, 2021
1 out of 5 stars
This is one of the worst insurance companies I have ever seen. I am a full license holder for the past 5 years without a single accident or ticket. Even though I have a clear history and I am paying $350+ as my insurance and many who are coming new to the country they are getting for a cheaper price with them. When I ask about this the person who called me is giving a blunder reason and the worst service. Friends, please do not go with the Cooperators for any of your insurance needs. Before taking the insurance they won't say about the cancellation charges also. If we ask about that they will say "we are not sure how was your conversation earlier". They all are cheaters.
I had auto insurance for two of my cars with this company, and the individual I dealt in the past was a really nice lady. Who offered me the best customer service. But my file was transferred over to someone other individuals in this company, and I have spoken to them about insurance for my new car. Which they agreed and quoted me on and I also provided them with the date of receiving the vehicle. On the date of signing my vehicle, they called me an hour before that and told me my insurance was cancelled and I have 15 days. And gave me all invalid and unrelated reasons. My record was clear, no tickets, no claims, no accidents. I have been with them for so long. Had a good record and relationship, yet they provided me with the worst customer service. Especially the individual whom I spoke to. Disgusting manners. Never AGAIN with this insurance company. They don't know what professionalism is and sounds like they don't even like working there.
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I called to get a quote for auto insurance from Cooperators. The representative is totally unprofessional and asking my information with the very poor manner and showing that she doesn't like her job at all and also she doesn't like that I am calling to get a quote. She asked me why I need insurance? Hahaha, I answered I cannot drive without insurance in Canada and that's why I need this. I felt like I did wrong because I am calling this stupid company to get a quote and tried to give business to them. She said I need to send my driving abstract to them to get the insurance. Because this is their policy and they have to see If I had 15 accidents in earlier. That made me super dumb and surprised!!! I told her I don't have any accidents in the past and I am a customer and calling to do business with your company and she shouldn't talk to a customer like that way. I am very happy that I didn't go too far and got insurance from this company. STAY AWAY FROM THIS COMPANY!
What happened to fair prices? I was shocked by your vehicle insurance quote. Why are you penalizing good drivers?
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WORST AND I MEAN IT BY SAYING WORST INSURANCE MANAGEMENT, I don't know about others but I don't understand the criteria they are taking for building up a profile for auto insurance. I've got a 2013 vehicle with a dash cam in it, which is for the safety of the vehicle, spending $$$ on it. Paying full amount, no finance, 50k on it. My roommate got a 2008 BMW and the other is having a 2007 Malibu, 200000kms on it. All three having G license, staying at the same place, I got no tickets or claims, they might have got 1 on theirs and my insurance amount is 400, 250 for BMW and 170 Malibu. Please explain to me how your machine is making its criteria, Cooperators? Poor Management, the only ability you have is to make excuses and say I understand you...