BCAA Auto Insurance Reviews

I have BCAA roadside for about 20 years and this year I called them twice, first time they told me I had to wait 3 hrs so I fixed the problem my self and the second time I call them and they told me I have to wait 1 hr for a jump start and I have been waiting 2 hours.
Definitely is not worth $500 a year for a family plan
I could have call a taxi and jump start the car for $25 dollars.
I'm not sure about getting BCAA in 2024.
Customer service was good on the phone but waiting that long for a simple jump start.....

I had the worst experience with bcaa. My car battery died and I needed a new one soy fiancé called and booked an appt but we later had to change the appt time to a later time because I’m the one with the membership. We changed it to 7pm as I wouldn’t be home till then because of work and the support line person told me that it would not be a problem at all… I then got a call at 7:10 telling me that I would have to wait 2 hours or till the next morning, so because I work I decided to wait the 2 hours… got another call an hour later saying that all of the battery replacement people went home sick… ok fine, rescheduled for the next day at 7pm and the lady on the phone told me she would make a note saying that they HAD to make it to me since I had already been rescheduled… the next day comes and at 7pm I get a call saying that they don’t know why I was scheduled that late as they have no one working that late that can help me.. so I had to schedule for the next morning (this is day 3) for the first appt that they had which was 6:15.. they didn’t show up till 8. The only good part about this whole experience was the guy that changed my battery, he was very nice and got the job done quickly but even he couldn’t believe what had happened to me. 5 stars for the battery man, 0 for everything else.

Every time you try and call expect to be put on hold for at least an hour. The recorded message says "we are experiencing higher than normal call volumes" but this is every single call. It is just disrespectful of its clients, It sours the entire experience.