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Belairdirect Auto Insurance Reviews

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(527 reviews)
Belairdirect
1.8 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep availability
6.3%
Agent/rep attitude
3.1%
Agent/rep callbacks
3.1%
Agent/rep knowledge
3.1%
Agent/rep language skills
3.1%
Cancellation experience
3.1%
Claim - adjuster
3.1%
Claim payout amount
3.1%
Claim processing time
3.1%
Phone wait times
3.1%

Top negative trending topics ?

Agent/rep attitude
53.1%
Agent/rep availability
43.8%
Agent/rep knowledge
31.3%
Agent/rep callbacks
25.0%
Claim - adjuster
25.0%
Phone wait times
21.9%
Rates competitiveness
21.9%
Cancellation experience
15.6%
Claim - not-at-fault
15.6%
Claim - repair shop
15.6%
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Agent/rep attitude (1) Agent/rep callbacks (1) Agent/rep knowledge (1) New purchase experience (2) On-hold times/transfers (1)
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Intact Insurance

by Unimpressed on Jun 18, 2021
1.3 out of 5 stars

It took too long, came early and still not finished in 2 hours. Sales staff barely talked and poor customer service.

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Review topics
New purchase experience

Switching companies

by Beck3713 on Mar 24, 2021
1 out of 5 stars

I simply cannot come to understand why the record of someone in my household should affect me. Belair was the only quote I could afford due to covid and refused to take me because of someone else's driving record. I'm appalled. Do they not want the business? There is nothing wrong with my driving and it's completely unfair. Guess I won't be driving anytime soon or getting to my job.

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Review topics
New purchase experience