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Belairdirect Auto Insurance Reviews

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(527 reviews)
Belairdirect
1.8 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep availability
6.3%
Agent/rep attitude
3.1%
Agent/rep callbacks
3.1%
Agent/rep knowledge
3.1%
Agent/rep language skills
3.1%
Cancellation experience
3.1%
Claim - adjuster
3.1%
Claim payout amount
3.1%
Claim processing time
3.1%
Phone wait times
3.1%

Top negative trending topics ?

Agent/rep attitude
53.1%
Agent/rep availability
43.8%
Agent/rep knowledge
31.3%
Agent/rep callbacks
25.0%
Claim - adjuster
25.0%
Phone wait times
21.9%
Rates competitiveness
21.9%
Cancellation experience
15.6%
Claim - not-at-fault
15.6%
Claim - repair shop
15.6%
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Tags
Agent/rep knowledge (1) App to track driving (1) Billing/payments (1) Cancellation experience (2) Claim processing time (1) On-hold times/transfers (1) Phone wait times (1) Rates at renewal (1) Renewal experience (1)
Review author
Consumer (17) Other (1)
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One of the worst Insurance companies I dealt with

by Kev on Aug 18, 2024
1 out of 5 stars

Driving in Canada for almost 17 yrs and never met with an accident or had a ticket in all these years. Bel direct asked me to download their App to monitor my driving and close to completion period their mobile app suddenly does not work.
I re-installed and call their technical services but still did not get restored.
For renewal, as expected, they blamed me for not using the app for 3 months and increased my insurance by $33.

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Review topics
App to track driving Rates at renewal Renewal experience