Cumis Insurance Auto Insurance Reviews

I have been with CUMIS for 12 plus years. Customer loyalty is something that CUMIS, or it's underwriter the Co-Operators, do not value. They have a customer advocy department that advocates for nothing other that cumis itself, while the customer is being told that they are valued, and they are working with you. Behind the scenes they are doing everything they can to get more money from you, not pay you what you are entitled to and land sakes, you make a mistake or hit a rough patch in life they will not only drop you without a care but throw dirt in your eyes and kick you when you are down (in fairness that can be said about the entire insurance industry). 6 years ago this review would have been the polar opposite of this one.

Dealing with their customer service is horribly rude, very unprofessional, they forget everything you tell them, and you keep on having to repeat yourself every call. They agree on something and later on they forget it happened. Customer service department needs an overhaul. Judgmental people giving their own opinion to insult you directly. They don't have respect nor care for your business with them. They also lie and try to put words in your mouth. Disgusting!