Wawanesa Auto Insurance Reviews

I submitted a claim that night when I was involved in a collision. It was the other's party mistake. He admitted it but he just gave me his business card and asked me to call him. So I called the 24/7 claim line and everything went fine, she asked me to call the next day to notify them if I am able to drive to an auto body shop. So I called the local Edmonton phone line for claims and then the lady answered the call, I just called to notify them that I am ready to go for a free estimate but this lady was very RUDE very very RUDE. Instead of asking me how am I, after saying that I went to a hospital because of a stiffed neck and my back hurts, she just kept asking me what is my speed at that time? Seriously? I already submitted a claim and already told them what happened and she is keeping asking me about what happened and my speed? THIS IS A VERY BIG MISTAKE PAYING THIS COMPANY. I wish them removed from this industry. Very rude people and the only thing they know is to collect money from you. If I can give a negative star, I will!

Please avoid this scam company at any cost. I am a driver with 24 years without any claim and was with Wawanesa for last seven years. I had a minor issue at a parking lot 2 years before with no claim. I opened the door and just touched the car next to me. The other car driver was inside and she was an insurance broker. She reported that to my insurance company and they recorded as at fault no claim and reduced my star rating to 1. The next year renewal time my rate jumped to 45 dollars per month and 50 dollars this year. What a SCAM

I have had full insurance with them the whole time. And when my car was hit and run, they didn't even give me a rental car. They refused to cover me and constantly tried to find ways to not cover me. They kept saying we need a full report. I'm still confused because my car is fully insured, so why do they need any report because if I'm at fault or not, they are still supposed to cover me and yet they didn't. This should be a WARNING to EVERYONE not to insure anything with WAWANESA because they are FRAUD and they will do you no good. They are crooks who will screw you over when the time comes to pay you. If you don't believe me, then read all the other comments. BE SMART PPL.

Horrible service. Horrible prices. All in all...horrible insurance company who does not care about their clients.

For 14 years we were loyal customers. We had our home and vehicles insured through Wawanesa. This year I received my renewal to discover our car insurance for a 2008 and 2009 was going UP $50.00 per month. That's $600.00 a year. We have had no claims and no tickets. In fact, we both have perfect driving records. I was in shock. Now at the same time, we decided to trade in our 2009 Dodge Journey for a 2017 Dodge Durango Citadel. When I called for a quote, they wanted an additional $25.00 per month on top of the $50.00 a month it was already going up. Our fantastic broker said he thought this was atrocious and began shopping us around. Not only did he find a better rate through another company but the new rate is $3.00 a month less than the original rate (before renewal) with the new car. So instead of an extra $900.00 a year (higher renewal and new car), we are now paying $36.00 per year less with our new company. Cleary with Wawanesa customer loyalty means absolutely nothing.

I signed a contract with them and had to wait over 2 months for the bill to get to me. When it did, they increased the rate by 14%. Also, payment was due the day before they sent the bill.

Horrible customer service, unprofessional, misleading and lying in my request on the phone, many rude people at customer service, but Adeline D was the WORSE. Finally, I got to speak to the only gentlemen who clarified the issue, but just a person can't represent such a horrible company.

If I could rate a zero, I would. Two double payments taken, issued two sets of pink cards with vehicles we haven't had for months. And when asked about how they were going to credit us or refund us, I was told by Alma, the Edmonton underwriter, that amending would take too long and potentially cause me more grief because they are different vehicles... which are supposed to cost me $200 less a month than what they keep taking.

Had requested a change in policy back in April/18... it is now June and no changes have been done. My broker "Westland Insurance" advise me that Wawanesa is having a system upgrade... Due to the delays I cancelled the insurance beginning of June.. and guess what.. they did not cancel the policy...now they owe me 3 months worth of adjustments. Terrible service.

Terrible Claim Service!!! NOTHING has happened with our not-at-fault vehicle accident claim from 4 MONTHS AGO!! They sent an "adjuster" to take pictures of our vehicle, and they never even opened our hood to look at the most important components of our vehicle! The adjuster seems to know more about the damage to our vehicle than our mechanic who has thoroughly inspected our vehicle and found extensive damage. This is by far the WORST COMPANY I HAVE EVER DEALT WITH altogether. I cannot stand anyone that contacts us. Literally, have nothing good to say about this insurance company.