poor customer service
by disappointed on Jun 22, 2014
1 out of 5 stars
if I could give 0 stars or negative stars I would I was in a no fault of my own collision the other guy also had wawanessa so there was no one fighting for me they totaled my car and gave us less than we payed to store it in the winter run far away from them
I had a bad experience with Wawanesa and I later realized it's better to pay a little more for insurance and get better service when you need it. No one admits to their mistake ....had to call several times to explain the same thing over and over and it was not for a lot of money.....but they lost my business for life. Plus a few others. They have the worst customer service!!
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This company had a very bad customer service,they have no patience, very unprofessional,the agent never respond to call back,I have claim that never solve for one month.they never answer my question clearly.it Was terrible.,I have to talk to different agent and most of them are terrible. :-(
good company just got too pricey for me and were not willing to come down any
I never made a claim in about 15 years with them but I found a cheaper insurance with Johnson so I switched over to them. The customer service was good but they couldn't give me the best deal so I left.
If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
Not much experience with this insurer other than I really liked that I could insure my pick-up for liability, at a substantial savings from my last provider.
Wawanesa's service was great, just that I was paying more than I do with my current insurer. The only reason I changed to other insurer was the price.
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If you want to talk to a broker from wawanesa and if you are new to auto insurance think twice of talking to Kim. When I missed to pay my auto's downpayment and advance payment the first time I never thought that automatically the cheque will be dropped again for the second time withoout wawanesa informing that my cheque bounced back. Then I received an email my policy was automatically cancelled. I talked to Kim. She told me same thing that was emailed to me that if I want my policy reinstated I have to pay the whole amount of my policy for one year. I told kim that I cannot afford to pay the whole amount. I asked her if there's other option. She told me no other insurance company will accept me bec. I missed to pay and only Johnson's will accept me. Because I was totally new to such policy and I told her that kim was so impatient on me that the only option she was giving me is to pay the whole amount