The Personal Insurance Auto Insurance Reviews

Every time you call to make any type of change you are on hold for well over 2 hours. They don't have a callback option or online chat either so there's no other option. Don't bother.

The worst customer service and they trying to rip off me by offering a very low amount to me. They even didn't let me keep my SUV as they know they can get a huge profit by selling my SUV in the market. Scam.

I've been trying to call someone once a week for the past month and a half, but I have been unable to reach someone after waiting for about an hour each time. My frustration has peaked and spilled over. Never AGAIN!!!

Terrible company. Still online for 4.5 hours. Nobody responds. Sent an email, nobody acknowledges. AVOID IT!

They don't deserve even 1 star. I recommend to change your insurance from the Personal before it is too late. They are not good with the communication, follow up with your claims, booking for repairs. If you have time to deal by yourself then stay with them because they will not do until you push them.

I am writing this review while waiting for the call agent. It is 1 hour and 35 minutes now. No Answer. They think that I have a whole day for this.

I was on hold for over 90 minutes to speak with an agent, with the goal of adding to my coverage. Over 90 minutes to give this company more of my money. Not only is the jingle the most unpleasant I think I've ever experienced, but their website promotion ad also runs every 60 seconds. Unfortunately, the website will not provide the info needed beyond seeing your current policy. I feel for the staff that are slowly being replaced by a non-useful website.

I am 72! I have had motorcycle coverage with them for about 10 years - no claims. Called to enquire if there are any discounts due to COVID 19 and the answer is no. And my monthly payments have been increasing for 3 months. I pay monthly for 12 months. I have ridden 350 km as of the date of the call this year. The representative was rude & hung up on me. I will never deal with this company again.

This company is terrible. I would highly recommend you LOOK ELSEWHERE! They are completely inept and plain RUDE. While trying to get some answers about a claim filed over 6 months ago, I was put on an extraordinarily long hold, passed over to an agent who was unaware of the day of the week, put on another hold and then passed over to another agent who was eager to start that process all over again. They DO NOT respect their client's time and must be taught a lesson in business value! They also stumble over facts and misrepresent details and are very ill-informed thus wasting more time. Then, on top of all that, they hang up on me and now I am on hold for another 1.5 hours. As I said, overpriced, under-serviced with NO CLUE as to the value of customer's time! STAY AWAY!