TD Insurance Auto Insurance Reviews

Wait times for telephone contact are frequently over an hour long. Some advisers are more knowledgeable than others and usually I get different answers to the same questions when making changes to my policies. I'm not sure that the amount I pay is competitive anymore given the number of items I insure. Claim however was very efficiently handled.

I had an accident a year ago. I was rear-ended. The emergency services recommended that I pull to the side due to safety (which I told my TD adjuster and she said "I hate it when they do that"). I didn't feel safe at the location of the accident since it was a major highway. #1) No sympathy or understanding from the adjuster. Then, it was clear that I was hit from behind, the guy was tailgating and didn't have enough space to avoid me when I had to stop due to the car in front. How am I at fault when I was the one hit? You go and talk to their adjuster. I had to pay 50/50. #2) My adjuster never came to look at my vehicle. The other party's adjuster did, for damage estimation purpose. #3) My adjuster looked for faults in my statement and even yelled back at me. I was frustrated with the situation and obviously it was voiced through my tone. You'd think she would be professional about it. #4) I find out from the other party's adjuster that it was to be settled through 50/50, me holding half the fault. I asked if they could access road cameras or dash cams to view the evidence since the other party hit me at a major exit/highway location. Obviously, they said no. #5) The other party is also with TD Insurance, which makes me wonder if the company did not do this just to profit themselves since now I have an at-fault record and will have to stay with them if I don't want to pay double my premium with other companies for at least 5 years.

Waiting to talk to a representative right now. I've been waiting 50 minutes now and I'm still waiting...

The announcement at the beginning of the call said "more than 5 minutes" , that's a huge understatement !!

Reading the comments, I see that I'm not alone in that situation. How can a reputable company tolerate such crappy performance?

I'm a long standing TD banking customer. No complaints there, but the insurance dept. is really something else. Just because of that stupid delay, I will take my insurance business somewhere else...

Way to go TD insurance !!

Over 2hrs on hold and still waiting that's soooo bad, for me I would give them no star overall rating ......

I had two house insurances and one auto insurance. It had taken me over 30 minutes every single time I've called to reach an agent. When I called this time, it took me 50 minutes. This year, I sold one of my properties. They could not adjust retroactively to the date of the transaction. I couldn't wait over 30 minutes every single time I called before, so this was just the last step for me. By the way, I had called the date of the transaction, a couple of days later, and the week after. The audacity that this company has to make us think that our time is not valuable is unacceptable.

If that wasn't enough, they increased my auto insurance by 18%, regardless of the fact that I didn't have any accidents or tickets over the year and my car is a year older.

Over the last couple of years, they've take every chance they get to increase their premiums and decrease services to their customers. I've gotten cold calls out of the blue and they've just increased the premium regardless of the fact that there was an agreed upon premium months ago. I'm sure they operate in an illegal manner with this policy.

Cancelled everything with them and going with another insurer.

I hate to say this but TD service and employees sucks. I got involved in a car accident few weeks ago. Even though it wasn't my fault they failed to provide service. (forget about good) my adjuster was from NB and she is the worst person I have ever deal with. No contact for two weeks. I called daily to get my papers and they simply ignored me. Finally get papers that my vehicle deemed a total loss after almost a month, they only giving me 40 % of my car price. Got an accident and screwed by TD. Now I am financially and mentally damaged. After paying 60 months of payment I got this disappointment. Cancelling both my auto and home insurance and also insurance of my family.

Terrible customer service and support. They don't inform you of their policies. I had to call them three times to tell them they had my address incorrectly recorded.

I had an accident due to extreme weather conditions on December 11th. Phoned in a claim and was transferred to an extremely rude insurance adjuster. He was overbearing and abrasive. It's ironic that they send out emails with the header "We're here to help" because my experience has been the complete opposite. My claim is still under investigation and I have not heard a word from anyone at TD Insurance on the status. It's gotten to the point where I can no longer speak to this person because of his rudeness. It's unsettling! There are way better insurance companies to do business with.

After being told by TD they would not renew our policy after 18 years of doing business cause of one accident and two minor tickets , I had to find new insurance .
When I contacted TD to inform them of the date we would no longer require their businesss first I was on hold for over 30 minutes then it took 30 minutes of dealing with a very disrespectful representative.
We will be cancelling ALL our dealings with TD including bank accounts and moving all our investment accounts
TD has NO loyalty to their customers

If you are trying to pay by phone, at least, you need to spend a half day on the line.

I was waiting for over 2 hours on the phone to speak to the person.

Attitude to the customer is very bad. please do not call them you might lose your half day.