TD Insurance Auto Insurance Reviews

I had my tires punctured in the sidewall. Called to open a claim. Explained that one tire went flat a while later the others went flat. The adjuster then twisted my words and told me it's two separate claims and my deductible is now a thousand dollars. Then tried to mix and match tires on my all-wheel drive charger. I questioned the adjuster and he then told me to come to get my car from car star in Halifax. Towed at my expense. Because of this half-wit, I am cancelling my insurance, moving my car loan to another lender and closing my accounts. Beware of these guys. They are the absolute worst.

I signed up with TD Meloche Monnex for my home and auto policy. The first year the rates were good and they offered me an alumni discount. The customer service was great I was happy. Then I received notification that TD/Meloche Monnex was just going to merge. When it came to renewal time my car insurance by itself went up by $900 a year. I called and was like what...? They told me it was because I had a speeding ticket. Well, it was the same speeding ticket I had last year. They couldn't figure it out so they said a manager would follow up. That never happened. I called a month later and they said someone was still looking into it... I never heard back. They tried to tell me I would have to pay a cancellation fee even though I tried to sort this out before my renewal. I asked to speak with someone to dispute that. I never heard back. What a terrible process and on top of that all the representatives were extremely rude. All the representatives for TD/Meloche were wonderful. It's a shame...stay away

It’s hard to communicate with them. No one is answering your emails nor phone calls, for weeks no one will help with the claims!
Omg, having the worse experience ever, they are big with a name but there is NO SERVICE!

Moved houses on July 11/2021 it is now Aug 04, still have not received a permanent pink card with the proper address. 3 customer service calls and the last conversation with a manager. I asked the manager why should I pay for terrible customer service and high rates. Why should I keep my business here? I was told if you are not happy with our services feel free to leave. That's how managers at TD resolve issues. Take your money every month and leave you on hold for hours at a time. I will be moving my business immediately.

I've been with this joke of a company for about a year now and regret it every day. They take payments on random days with different amounts every time mind you. Then send a cancellation letter. I have to call them at least 4 times a month because of the amount of incompetence!!! Staff not knowing what they are doing and make up a bunch of excuses on why the payments changed and the amount. My insurance was 189 a month next month they try and take out 400!? Then tell me it's my fault because I did not use my advantage app which was never given to me from the beginning. That's just the icing on the cake this company will make you look like you don't pay your bills on time and have faulty payments. Stay far away!!!

Please be aware that from an experience in a recent auto claim, it appears that TD will keep their commitment to one-time accident forgiveness, but will make up for it immediately by raising the home insurance portion of the bundle because they know one cannot go and get a better rate after an accident claim. I know this for a fact because I caught them on this fact, as I had the claim changed from my fault to no fault, and their computers did not get wind of this and raised my home insurance by 30% with nothing to justify that it should have been raised 30%. They were then willing to drop the home rate by 25% when I went shopping around and got home rates 30% lower. There is no accident forgiveness here, they will just make it up on the home portion, because they know they can, since the customer has no chance of getting a better home/auto rate after a recent at-fault accident.

As if waiting to get his license during COVID wasn’t enough, I’ve been trying to get thru to TD Insurance for 4 days now with wait times being impossible! I stayed on the phone 3 times for over an hour and a half with the most annoying music and no person before I finally hung up. Several more times trying and waiting over 45 mins before hanging out. I tried online to add him to my insurance but still no luck. Incredibly frustrating for both myself and my son who can’t drive after waiting over a year to get his license!

As the owner of a body shop for over 40 years, this has got to be the absolute worst experience I've had dealing with an insurance company. An adjuster who has an outdated voicemail message on his machine and doesn't return calls, an imaging desk you cannot reach because their mailbox is full, a claims department you cannot reach, and an operator who is not there and that mailbox is full as well. What a GONG SHOW!!! It's a pretty sad way to run a business.

My claim has been open for two weeks and there has been no progress at all. Even getting the adjuster to communicate with me has been awful.

We will be changing our insurance company as soon as this is all over, and I will never EVER go with TD Insurance again.

Worst customer service I've ever experienced.

2 hour plus wait time on the phone. Very painful! Over 2 hours on hold listening to the same song over and over again. TD obviously does not respect their clients time. Switching ASAP.