TD Insurance Auto Insurance Reviews

As the owner of a body shop for over 40 years, this has got to be the absolute worst experience I've had dealing with an insurance company. An adjuster who has an outdated voicemail message on his machine and doesn't return calls, an imaging desk you cannot reach because their mailbox is full, a claims department you cannot reach, and an operator who is not there and that mailbox is full as well. What a GONG SHOW!!! It's a pretty sad way to run a business.

My claim has been open for two weeks and there has been no progress at all. Even getting the adjuster to communicate with me has been awful.

We will be changing our insurance company as soon as this is all over, and I will never EVER go with TD Insurance again.

Worst customer service I've ever experienced.

2 hour plus wait time on the phone. Very painful! Over 2 hours on hold listening to the same song over and over again. TD obviously does not respect their clients time. Switching ASAP.

I’ve had TD Meloche Monnex for over 20 years. They used to be good and I could get through on the phone fairly quickly. I just had a windshield claim. I told them I didn’t know when the windshield was hit but the crack showed up in the winter. He told me he needed a date so I said ok I estimate this day last summer was maybe when the stone hit. But we didn’t see anything till winter. It was just an estimate. So then he tells me that it’s more than a year so the claim is invalid. So then I said ok I should change the date because it showed up in Dec, not the summer. He said I couldn’t change the date and he put me through to customer service.
They said I had to talk to the glass claims and they put me back. This took another 40 minutes of waiting on the phone. In total, I waited 1.5 hours to talk to the first person and was on the phone for almost 3 hours. I listened to the same piano music played over and over at least 140 times.
I will be changing companies ASAP.

I have called 4 times to cancel due to wait times. App DOES NOT WORK, even after 3 calls to IT support. DO NOT USE THIS COMPANY.

I have been with TD for more than 15 years.
Every year I thought it will get better next year but I think I was dreaming. I guess enough is enough. Very poor customer service. The staff is the script reader and has no focus on customer's needs. Long long wait times. Very frustrating.
I will never recommend this provider to anyone.

We have been with Meloche Monnex for probably 1996. Due to me being a professional engineer and apparent best rate.

We can say the first 10 years were great. 2nd 10 years - just pain with always calling to get my rates reduced as they always add extras. Now it is absolutely useless. Phone in number - forget it. Holds you for 15-20 mins then they hand up. Their driving app - probably the worst ever - try to call the help number - good luck. In 3 years - I have yet to reach anyone. The app is locked up for the last 2 years - no way to talk to someone. What a joke.

What a joke. I will be switching shortly. I found that another insurer has almost 50% less pricing! Don't waste your time.

The most bogus insurance company. Do not care for their clients but they know how to cheat their clients by changing their terms & conditions. No one gets 45 days of vacation at a time from their employers. They took this opportunity to change their terms and conditions. If someone goes on leave for one month, he cannot get the suspension of coverage unless he goes for 45 days. This does not match with the rules of an employer. Even they don't allow you to make this adjustment during your vacation period. Due to the lockdown people need to stay in 14 days quarantine and including everything it makes them 45 days. Still you cannot get that suspension of coverage by not using the car for more than 45 days.
So, do not go with TD insurance.

Terrible experience, I want to change my company after done with the claim, so slow process, nobody cares.

You can not understand half the people who answer the phone as well they keep mixing up and screwing up home and auto insurance. I've been on hold for over 3 and a half hours multiple times and still can't get anywhere with them. Also way overpriced!