TD Insurance Auto Insurance Reviews

So I canceled my insurance as my vehicle was in a accident in 2023 I had a letter from td insurance telling me I was getting a refund issued back to my card of 1900 and received a check for 630. I call and the agent tells me there must have been a mistake on the letter now this is a insurance company and claiming they had made a error and refused to tell me what's going to happen to the 1200 the letter told me about. The claim process was nice but over all not the type of experience that a customer should receive.

Normally I expect an insurance provider to be bad after signing up. They'll do anything for your service, and then turn a blind eye. This was a blind eye before they even had my service.

Their online system wasn't working. It kept saying they couldn't verify my identity after they were supposed to send my phone a code (which it didn't). So I talked to CS, and they confirmed there is no reason I shouldn't be able to buy online, and gave me instructions to clear my cache, restart my browser, and retrieve my quote.

Only their own instructions don't work. There is no button to retrieve quote.

So I rebuilt the entire quote from scratch, on a new browser with everything cleared and it still didn't work, and he confirmed that while he could help me, I would lose the 5% online discount (which would work out to be like ~$85)... So I have to pay an extra $85 because your system, and their own instructions don't work (tried on 3 different browsers, and mobile)???

And again, if this is how bad their system and customer service is before I've even paid them, I can't even begin to imagine how bad it is after they have my money...

They had me waiting for an hour after telling me I have only 10 minutes to wait. The poor guy on the phone couldn't answer my questions.

Customer service agents do not do anything they just transfer from one to another for simple questions. Clearly poorly managed and trained people working over there. Stay away...

Three calls and three different quotes. Deductible information is unreliable. I promised myself I would find another insurer next year. It is unclear whether there is any accountability for record-keeping. I have had double payments (annually) taken out, and all manner of errors with no apologies for these errors. Just super frustrating and I wish there were more options in Canada.

Absolutely the most incompetent insurance company out there. The customer service is nonexistent and their agent is poorly trained... at best. Leaving after 27 years claim-free.

I wish a person could just call the New Brunswick office. Always a great experience when dealing with people who understand English. I am tired of dropped calls from East Indians. Unknowledgable employees from Ontario. Just spent 50 minutes dealing with someone who had no idea what they were doing. Gave up. Hopefully my call tomorrow goes thru to New Brunswick. Also, the new phone system is terrible.

Twice I spoke with an advisor on the phone who told me that I did not have to pay at the time (and at all) and twice I’ve received a letter saying that I owed them money. The first time was after a move and covid - so I had missed a few payments. The letter said I had to pay the rest of the year off or my insurance would be cancelled- but the advisor told me I would only have the regular monthly payment on the usual date. When that had passed and nothing came out, I called to inquire - they had cancelled my insurance. I had them conduct a call review and they agreed it was not my fault. I resolved it and cancelled my insurance with them when the year was over. The advisor said my account was squared up. I just received a letter saying I owed $70. So glad to be out of that hell.

Whoever I talked to couldn't even speak English. Had no idea whats going on. Tried to make me pay 700 bucks a month for insurance. I ended up hanging up on them. I Will certainly not be dealing with them again