RBC Insurance Auto Insurance Reviews

Two days in a row I get disconnected from RBC Insurance toll-free line. Each day I waited over 2 hours. Still can't drive my new (used) autohome because I can't even get it insured because I'm still trying to add it, I'm on hold so I have time to write/vent the second Issue: Home Insurance with RBC, I had hail damage on my roof July 6, 2018. My shingles are damaged & today August 21, 2018, I'm still waiting for the adjuster/contractor to write his report to send to RBC. The adjuster they used from Home Depot was rude & could not call me as he was asked to do so I could attend his assessment. I'm still not sure if he did really make it to view my claim 2 months LATER!!! Disappointed all around, I may have water damage as my shingles now need full replacement & I don't know how to move forward because we have been waiting almost 2 months for an answer. Worse service I've had, ever. Auto & Home insurance with RBC is not worth the possible minor saving because they have the worst service. Go elsewhere, trust me

I have been on the phone for more than 1 hour to add a new auto purchase to my already existing policy. Terrible service...

As the subject states, I waited for over an hour to get a hold of someone. After finally getting a hold and talking to someone, he said: I will put you on hold while I review some stuff. After 15 mins of being on hold, the person hangs up and I call back only to hear the wait time is now an hour and a half. I am extremely unhappy with this waste of time trying to get a simple answer for things.

I've been on hold for over an hour, called their customer service line to get info on an existing auto and home policy..

I am a 6 years client of RBC auto insurance and just today I was really upset to speak with an operator representative name “Janice”. Very disappointing to me, I was asking to get a quotation for one more car to add to my policy and seems she was yelling and angry to me and asking why do I need to get another policy? Asking me a reason why do I need to get another car? Wow!!! A very bad employee for RBC. Instead, you should be nice and approachable to your client but it’s a nightmare for me. I am happy to change to other insurance company... terrible experience from this agent.. to dear RBC management, pls pay attention to your agent, you are losing a client. It’s because of this very rude agent name “Janice”. Just sad for me I don’t get her complete name.

I've been on hold 2 hours so far. 2nd try to remove a sold vehicle. Had a claim a few years ago where no one would call back only for one time had her sat the phone down and laugh. Then I was so mad I hung up. She called me back to tell me she was hanging up on me!?

I simply called on June 4th to make a change to my policy. After 45 minutes of holding, my first phone went dead. I found another phone and 38 minutes later, I am still holding, listening to their funky music and hoping that they are true to their word when the reassuring voice says "RBC appreciates your business and our representative will be right with you." RBC (or AVIVA) you can do better, or are you listening?

I don't know what happened to RBC Insurance but wait times to speak to an agent are now ridiculous. I have never seen such a thing! Did they go out of business?

Yesterday I waited 81 minutes before I had to give up.
Today I've been waiting to speak to an agent for 2 hours and 40 minutes!!!!!

I will be looking for another insurance company. If I ever needed to make a claim, I'd never be able to get through.

2 HOUR and 45 MINUTE wait and call got dropped. I am moving house and trying to change my address, that's all...have been trying for 2 weeks to get through but have probably lost an entire day being on hold in total. The last time I was on hold for 2hrs and 45mins when they dropped the call. This is reason alone to change insurance companies...unfortunately, I would still need to get through to cancel it.

Customer service is a joke, had to wait on hold each time between 1 and 2 hours! Once I actually get to speak to someone, they were completely incompetent and unhelpful. Tried to get an RV trailer insured, they claimed that they could not insure it unless I could guarantee that I would park it in a secure location (fenced, alarmed yard did not count as such, apparently). Their suggestion was to rent a garage for our camper! Seriously? After a week and several frustrating conversations, we went to a different broker, got insurance for our trailer in about 15 minutes, no hassle. After this experience, we cancelled our home and auto policies with RBC, as after a bit of research we also found we were overpaying by about $1200/year but were told we were being charged $350 in penalty for early cancellation of policy... Smells like a scam? Yeah, feels like we got scammed, too. Learned our lesson, glad to be rid of them