RBC Insurance Auto Insurance Reviews

I called them to see if I have to move to my mother`s house so get a lower insurance but they kept me on the phone for 1 hour and finally said someone should review my claim since they dont know what is the truth ( means I am lying to them). waited for 48 hours for a call back and finally received a letter saying my policy has been cancelled...

Note that if you want to change from the RBC to any other insurance company you have to pay a full month if you cancel before renewal date even if you are insured for more than 10 years with them simply they do not care

Did you know that appatently RBC/aviva can't request accident/police reports to identify the at fault driver involved in the accident?? Yeah apparantly thats up to us to pay & do the leg work for. Almost 30 days have passed & my adjuster still hasn't even tried to obtain the police report and actually argues that they can't request a copy period. Well...a week ago it was that they couldn't get a copy yet and the week beforE thar it was that it would be faster if I just paid out of pocket...terrible service terrible company

Hello, I am a 19 year old and as of yesterday I was forced to remove my name that was under my premed policy. My parents have been with them for 10 or more years and as far as I could remember I've never heard my parents complaining much about them. Like my first car accident they were helpful and didn't give any problems to me but my second one... Horrible situation and still on going. Since my car was a write-off I had to buy a new car and add it into the policy, called em up had no problem adding it but I thought that the papers were said that my mom is the owner and I was a co signer or whatever, so I told Walter (the rep, he is a very nice person ) that it's under my moms name. I also requested them to send proof of insurance papers to the dealership and it was no problem. The next day I picked up my new car and I was so excited of course. My family and I all went to sign the papers but said that the insurance papers haven't come in so I of course called rbc and told them the situation. But this representative named "Gill" or something similar totally messed everything up. Because the adjuster (Daren or Darrel i forgot the name) was negligent to asking me what actually happened in the accident, he just put me at fault. Like the reasonable adjuster in this case would actually ask for a fully detailed explanation of the accident but since for the time being I received a ticket it's assumed my fault. Keep in mind no one said I was guilty, not even the police officer said I was at fault completely. So what gives you any authority to tell me that I'm fully at fault? Obviously insurance wise it's a yes or no thing but I'm still waiting on my court date in 2-3 months for the not guilty plead and it's a shoe-in for my ticket to be lifted from the situation it's been in. BASICALLY, what Gill did, was he put me as an independent client and made out premium go through the roof! We paid I'd say around 190/per month it's good price. He said because of the accident that I was not at fault at the premium would go to almost 600 dollars a month like hello sir, who is going to pay such an ungodly price for that ???? My family and I do not have high income, we are an average household who will no longer put up with such prices. He said it's either I pay that much or I remove my name completely off the policy. I just decided to take it off completely. So now my beautiful new car is sitting in my driveway, untouched since my dad drove it home. My dad is very mad and upset at this and we are for sure changing companies as soon as possible. Sorry for such a long review I just needed to get that off my check. Thanks

My policy was dropped because I called for help on filling out an rbc paper and they wouldn't help me. I was told to fill it in the best I could and if it wasn't enough they would call or send it back.instead I signed for a letter at the post office that was rbc dropping my xlam because it wasn't fully filled out and she said she received it on the 30th day just in time but was not willing to help me any further and told me to go to a local insurance company.
This was after a previous argument with them a month beforehand a representative told me maybe I should look elsewhere!!! So take the representatives, the customer care lady any my advice and go elsewhere. Anywhere but rbc!

Unreasonable company. Having to prove my innocence all the way. Stay away from this company

I had RBC since 2013. I called in to change my address and at that time divulged that I was likely going to be living with a licensed driver. However, this never ended up happening due to severe relationship issues with my ex (abuse). I informed RBC that my ex never ended up moving or living with us, but it's like they didn't believe me. What ended up happening is that this company demanded (threatened) that I contact my abusive ex to get his drivers license number and insurance policy number or my insurance couldn't be renewed. I spoke with a Team Lead, and frankly, they didn't care. They gave me until May 1st to track down my ex or my insurance would be cancelled. How an insurance company can put a woman at risk, demanding contact with someone who threatens my health and safety is incomprehensible to me. At the end of my phone call with a Team Lead (Lativia), she had the nerve to say "Thank you for being with RBC for so long". There are so many other insurance companies out there who are more customer oriented. My advice? Stay far away from RBC. Most of their advisors are also fresh out of schooling, really inexperienced. Very dissatisfied with my overall experience with this company. I've since located a new company who has given me a cheaper deductible (half of what RBC charged me) and I'm also getting home & auto for $13.00 cheaper (per month) than my monthly RBC auto quote. RBC cancelled a client who has had no accidents, charges or claims in the three years I was with them. Way to go RBC! Thank you for your so called "incredible" customer service and "outstanding insurance"...what a joke! Thank you for potentially placing me into a threatening situation, all so u can write my exs info on my file notes.

So long story short. I've been with RBC Insurance for years now and the first collision I had ( not my fault, some one ran a stop sign and hit me dead on) they are playing games. The adjuster came and evaluated my vehicle. They evaluates using used and after market parts and this was only brought to my attention when the auto body shop guy told me. I called them up and apprently if your vehicle is driven over 22000km rbc will put aftermarket or used part in. I drive a new volkeswegan suv and have a lot of km but still I don't deserve aftermarket part. The estimate they provided was around $7300 but with original volkeswegan parts it's a little over $10,000. There telling me if I want original parts I will need to pay out of my pocket.
oh and this is recent incase you wondering. Like within 2 weeks.

This is by far the worst auto insurance company with the worst customer service.

DO NOT USE.. NOT RECOMMENDED! !!!

On the highway i got hit from the back i was not at fault till yet they want to find something against me and questioning me what am I doing on the highway, adjuster hanged up the phone on me this is the worst insurance company ever please do not get this company has your insurance provider they dont care about you and they will treat you like shit. It been 4 weeks after 30 days if they dont settle me am going to sue this garbage insurance company.

had a not at fault accident, i was rear ended while i was stopped at a red light spoke to them first they said they would call me back in 1 hour , but I did not receive a call at all for a week, I called back and they kept giving me the run around its been 3 months with nothing called over 100 times left the adjuster voice-mails and they never called me back not even once everytime i call customer service and complain they tell me the adjuster is on vacation and they assign me a new one and tell me that they will call me back and it never happens my car has $6400 in storage fees and I have spent $3000 on rentals out of my own pocket because they are still telling me they are not sure if i am going to be covered and their investigation is taking forever . Avoid this company at all costs its not worth it no matter how cheap they are they are scammers and just take your money they dont help you when you need help they just take and dont give!