RBC Insurance Auto Insurance Reviews

This is one of the worst companies in the world. If I could put 0 stars, I would. They don't care about their customers, they just want your money but when you get hit by someone, they will treat you like you're the problem. I've been put to level 5 overnighter and had my insurance cancelled because they didn't wanna be far with my claim. Very rude and unhelpful staff. This company is a fraud

High wait times. Poorly trained employees. Takes 1 hr to do simple change after 1 hr wait time. Agents ask for life insurance rather than servicing. Lots of experienced and seasoned advisors quit the job as per a friend of mine who is ex-employee. Many agents quit because RBC advised to sell life insurance and openly said not to care about home and auto insurance. RBC doesn't care as it's Aviva doing the underwriting now. Would have rated 0 if there is a choice. There is no guarantee the change you called was done properly as most agents are new and have no idea. If you ask for a supervisor, they say no one available, bale and their escalation process is 5 days.

Heavily mislead into an insurance policy, the agent couldn't speak English and was extremely rude. Never using them again!

I have been trying to call them on my free time over the last 5 days. I have been on hold for over 2 hours waiting to talk to a customer service rep. The automated service is dumb. Also, they sent me a secure email that I waited 3 days for to only not send me the password to open it!!! Shady! They jacked my rates up 26 a month for no reason! Brutal company.

I had insurance with Aviva RBC insurance and requested full coverage as I had a brand new car, which was being financed! So I got into an accident where my car had been written off. Aviva adjuster then told me they will not pay the full value of the loss as I had declined the extra option? I asked for proof that I declined it, a recording, anything, but they said they didn't have proof but my policy said I declined the R43 extra coverage. So I was left with a remaining balance of $8500 that I have to come up with somehow to pay off the remaining balance. This problem is still not resolved as all the signed documents required I sent via mail and they were lost, then I found out the adjuster was not with the company anymore and no one told me as I waited the past 2 weeks with no reply from that guy. So now I have to resubmit everything again but I do not have a copy of my registration, which I sent them as well. Beware, people, there are lots of other places to shop, here you are treated like you're the bad one if you get into an accident. Also, they told me they will no longer give me full insurance for my next vehicle, and cancelled my insurance before sending me a letter of cancellation !!! Very disappointed!!!

Have been with this company for 20 years and when I cancelled my policy, 2 days into it they have the nerve to send a bill for 238.00 claiming I cancelled mid-term. How they get mid-term out of 2 days is amazing.

I called to cancel my home/auto insurance policy with RBC (now it's Aviva Gen Insurance) in Nov. The last payment was made in the previous month. The policy was set to expire in Dec. On Dec, Jan and Feb my card was still getting charged. For some reason, I had to check my card for something else and found out that Aviva was still charging my credit card. I called to ask them about it and was given the answer 'we did the cancellation but for 'some reason' the account is still active and that's why the card is still getting charged'. Don't make me laugh!! That was beyond ridiculous. I do not know if it's the employees who were not doing their job properly and couldn't really complete a Cancellation request or it's the company's greediness that makes them do anything just to make money off of its' clients. I will never go back to Aviva for insurance again. For those of you, please if you ever cancel a policy with them, make sure to check your transactions because what they're doing is fraud. Also, every year my insurance with them went up even though I have no tickets and claims. They want to increase my premium on auto alone by $120 per month, I asked them why since I have no tickets whatsoever, and I was told interest rates went up in my location. I've had enough.

I was with RBC insurance home and auto for over 10 years. The Aviva took over at the end of the year of 2018. My policies were coming due and everything went up by $1100. They cancelled loyalty discounts making me prove my car has auto braking systems. Well, guess what, you run the VIN number and everything is at your fingertips. So after I got a new insurance company, they wouldn't accept my new insurance company cancellation form, so they sent me a threatening letter. So two days later I decided to just pay the damn thing to get rid of this nonsense, so when I called back today, they would accept my payment but I HAD TO PROVE THE INSURANCE with the new company. Nothing like making your life difficult. Well, after arguing, I paid the bill and they accepted. They will do everything to make you give up. But always remember, before you call, have your conversation recorded on your end. Save yourself. Anyone looking for insurance: stay away, far away.

Each operator I spoke with gave me misguided information as to how to complete the application and what was considered sufficient to the reviewer's end. Ended up taking over a month and STILL waiting, when it should take "2-4 weeks". I feel sorry for these dumb employees who couldn't have a better job since they can't even properly inform someone on their own company's form. Speaks to how intelligent they are, and how hard they work.

I got into an accident on the highway on Jan 3rd and contacted my Insurance company. One of the company employees was my claims rep and it was the WORST experience I have ever received. My car was totalled, so it was a write-off and all these people care about is giving you the worst possible settlement. The claims rep would never pick up her phone even though her hours say she should be in office, which is extremely frustrating especially when you have just been through your first horrific accident and need questions to be answered. They offered me a ridiculous settlement offer for my car and when I declined, they requested I show posts from an auto marketplace proving that the car is worth more... I did exactly that and a few days later got a call back from a manager, who was just as bad as the claims rep. He called me back and his exact words were "Yeah, I see that it is worth more but you have to understand people bargain at a dealership so that's not what it's actually worth" - are you kidding me? This is what your PEOPLE asked me to send over, so what kind of backwards policy is this... at the end they strong-armed me into taking their settlement, but they will never in my life be recommended to anyone from my side