RBC Insurance Auto Insurance Reviews

I called as I needed to add a vehicle. And I noticed they needed to make a correction to another change I asked for 2 months ago. I had to wait 2.5 hours to add the vehicle and have them make the correction. These were both done wrong and I had to call again now and have been waiting 3 hours. Still waiting for a person...

Well well well!
I was RBC auto insurance customer for the last 2 years for my car. Afterwards, I decided to sell my car because it was financed and I want to save money so I sold the car I called them and they said we have to cancel your insurance we can’t issue new insurance until this is cancelled and then they cancel my insurance and give me a quote for 3rd party insurance around $415 3rd part which was double what I was getting before. I will not recommend anyone this company please don’t use these fraudulent people.

Heavy accent, can't understand every other word that I'm saying and vice versa...
Outdated document process that I had to repeat over and over four times. Sent file not received.

These guys are a joke. Waited over 45 mins. I
sure their executives don’t have to wait. Useless!

Contacted for a quote. My current insurance is $230 - dropping to $220 with my current provider. 2 days of back and forth on the phone, excessive hold times and 2 hour late callbacks to be told this:
Quote - $154 a month (great!)
Actual - $163 a month (okay - but better than $220)
Attempt to purchase - Epic Fail they needed 3-4 weeks processing for an application and my policy is up in 3 days so I would have to not drive (not an option) for 3-4 weeks? Whatever happened to due diligence?

Ever since Aviva partnered with RBC it's been a nightmare. Straight-up rip-off pricing. Terrible phone agents. They'll talk over you and hang up at their comfort during the middle of calls. Wait times were anywhere 40mins to 24hrs for them to call back if one of them chooses to. I've been on hold for 5 consecutive days 4hrs each day no one bothers picking up just stupid recording keeps playing over and over. I was a customer for 10years and this is the first time ever I had to call them to bind myself in headache. I will never give them my and family or friends business ever again. I am already pulling out insurance and banking with them and about 20 friends to follow. Yeah! Believe it or not... bye-bye RBC. KEEP UP THE IDIOCRACY TO THE MAX...

If you want to pay for nothing but an automated robot to call for help then get Aviva. No one to call, miserable robots everywhere. Use a service that employers are humans.

I've been with RBC insurance for over 10 years and since being moved to Aviva General insurance the experience has been the worst I've experienced... EVER! The expiration date on my credit card had changed so I received a letter for "declined due to card error". I called them and someone walked me through how to make changes online. I made the changes, paid the outstanding amount and the card info was correct. Aviva continued to enter the wrong expiration date so the payment was again "declined due to card error". They cancelled my insurance and won't even listen to the issue. My CC company confirmed the payment was declined due to them entering wrong info but they won't reinstate my insurance and put it in the system as "cancelled for non-payment". So I now have to pay 3 times the premium to get insured. Please do yourself a favor and save yourself from potential issues. Never missed a payment, always paid on time, no claims and this is what you get for customer service.

Very rude customer service. Call in about payment and was told if I don't like being overcharged I can end my contract. I have been with them for 15+ years never missed payment and I'm treated like that.

I had to call in because RBC made mistake on my name on the auto policy. The total wait time was 4+ hours. Transferred by 5 different agents and every time they tell me: - sorry, the wrong department let me transfer you then continue to wait. How can you transfer me wrong 5 times???!!! One of the agents said it can be a system glitch... I understand that wait time can be long during COVID but being transferred to the wrong department 5 times is unacceptable.