RBC Insurance Auto Insurance Reviews

After waiting on hold for an hour and a half (supposedly was going to be a 20-40 minute wait) to change the car on my policy to the new car I just purchased, and after correctly answering all the name, address, phone number on file, date of birth, number of cars on policy questions. I was then asked how much my monthly premium was and how I paid - information I was not sure of off the top of my head. My rate just changed and I couldn't remember if I paid with my credit card or bank withdrawal. Because I could not answer 2 of the 7 questions correctly I was advised the customer service rep could not assist me with my call. This is the fourth time I have had to call RBC recently due to a move so had to update my auto and home policies. Each time I have had to wait at least 45 minutes. I requested the call-back one time and it never happened so now I wait. When policy renewal time comes around next year you can be sure I will NOT, no way, never again, be renewing with RBC.

I get a letter two months ago that says I need to completely resubmit all my application documents for my auto insurance. And that now my premiums need to be paid in full up front, lump sum. No monthly payments? I've been trying to reach them over the phone all week. I have been on hold for multiple hours, with NO CALL BACK OPTION? I simply can't get through. It feels like they are intentionally trying to lose my business. Weird, and so annoying.

It's so hard to get hold of real person there. It takes like 2 hours minimum to get hold of someone on the phone. Absolutely horrible company. Will not renew.

They are causing the co. to go bankrupt on purpose I was told by an RBC rep that RBC couldn’t make money on their auto portfolio so they made a deal for Aviva to try, they couldn’t either. So now the plan is to drive it into the ground, presumably for some kind of Corp tax break or declared loss benefit. Meanwhile, the loyal people get fed up by ‘application renewals’, payment in full surprises, and much higher premiums - in essence to drive folks away. BRUTAL RBC!!! Oh yeah - and try to get through to ANYONE on their customer line... good luck - IVE BEEN TRYING ALL MORNING

I have 44 years of driving without any accidents, no tickets and never late with a payment, a client for approximately 15 years (RBC/Aviva) and just read what they did. It was our renewal time and the booklet Aviva ask us to fill out was completed and mailed back to them 1-2 weeks in advance (as per THEIR instructions.) Without a phone call, registered letter or ANY form of communication the policy was allowed to expire “lapse” without us knowing! I was doing my banking and noticed my monthly payment was not automatically taken last week. I called immediately and they said the mailed booklet (they told us to mail) was received a day late (even though it was mailed in plenty of time) and the policy automatically lapsed. That is how I learned that for the last week we were driving uninsured!!! The agent actually told me we were uninsured! She said that “usually” they send a letter but she could see there wasn’t one sent and asked if I would like her to send one right then!!! WHAT IS WRONG WITH THEM? Of all the people that should understand the importance of not driving without insurance is them. (I am so thankful we were not in an accident.) Nevertheless, she said she would like to open a new file and of course... with a new price that DOUBLED and a new rule of no more monthly payments (in Alberta) but annual payments with the new policy!!! FYI. Belair Direct took my driving information and after the application process offered me insurance a few dollars cheaper than our “old” policy with better coverage (which is almost half the price of the new file Aviva just quoted me today) A few more words to summarize RBC/Aviva: Unfair business practices; likely illegal practices; definitely unethical practices; down right dangerous practices; and most irresponsible company.

They tried to renew my auto insurance for more than double after I had a minor traffic ticket with no demerit points, customer service is atrocious!

Anytime I call it says you'll wait about 5 - 7 minutes to talk to an advisor, more like 60-80 minutes. Absolutely ridiculous!

After years of insurance and no claims, they wanted me to fill out a very detailed application form for my renewal. They also wanted full payment for the year as they changed their policy. Add this to the 1.5 hours on the phone to talk to someone and I am switching providers!!

I have been with this insurance company for almost 4 yrs. This company really don't care if you are an avid customer with this company. When I trade in my car they reduce my insurance from 250 to 174 plus the Home insurance they offer me...Wow I say, it's good. The reason why they reduce my car insurance is that I have a good car with lots of security features. I almost love this company because from 250 goes down to 174 (with Home insurance). But now 2019, when they send me the renewal it goes to 275 for car insurance and 41 for Home Insurance...I say WHAT? Terrible experience and customer service are not good. They said that my MAZDA C-9 (Signature Model, which has almost all security features) is high risk. WHAT? And they're saying again that because parts are electronics they say it's expensive to repair. My goodness... RBC Insurance you are horrible and the worst Car Insurance I have ever had. You don't really care about all your previous customer. THE WORST CAR INSURANCE IN ONTARIO...RBC.

So after using RBC Aviva for 7 years, they asked me to fill out a new application. They cancelled my insurance without any cause in order to force me to reapply and jack up the already high rates I give them an absolute 0 for customer service. They treat their clients like dirt and don't care if you cancel. Not recommended at all, save yourself the hassle and expense